qatifserv Posted August 29, 2018 Report Share Posted August 29, 2018 Is there a way to make a staff opt-in to take a ticket. the staff shouldn't be able to reply to the ticket or change it's status unless accepted or assigned by the admin to take that ticket. Quote Link to comment Share on other sites More sharing options...
0 Blesta Addons Posted August 30, 2018 Report Share Posted August 30, 2018 if a staff assigned to a department, he can see/response to a ticket opened in that department. qatifserv 1 Quote Link to comment Share on other sites More sharing options...
0 qatifserv Posted August 30, 2018 Author Report Share Posted August 30, 2018 unfortunately, I already know that, however, i'm looking for a way to hide the tickets that the staff isn't assigned to in his department. Quote Link to comment Share on other sites More sharing options...
0 Paul Posted August 30, 2018 Report Share Posted August 30, 2018 Only thing I can think of - Create a department for the Staff member, then change a ticket's department when you want to assign it to them. The Staff member will not see any tickets in departments that they are not part of. Easiest way to limit what a Support Staff member sees. activa 1 Quote Link to comment Share on other sites More sharing options...
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qatifserv
Is there a way to make a staff opt-in to take a ticket.
the staff shouldn't be able to reply to the ticket or change it's status unless accepted or assigned by the admin to take that ticket.
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