John Posted October 4, 2016 Report Share Posted October 4, 2016 Hi! I'm wondering if there is a way to change the "System" user's gravatar in the support manager. Thanks. Quote Link to comment Share on other sites More sharing options...
0 Michael Posted October 4, 2016 Report Share Posted October 4, 2016 It's set by Gravatar themselves, blesta just puts the email address into the md5 hashing url and if it matches on gravatar it shows our picture, if there's not one in gravatar's database it gives us a blue power button style picture. Quote Link to comment Share on other sites More sharing options...
0 John Posted October 4, 2016 Author Report Share Posted October 4, 2016 7 minutes ago, Licensecart said: It's set by Gravatar themselves, blesta just puts the email address into the md5 hashing url and if it matches on gravatar it shows our picture, if there's not one in gravatar's database it gives us a blue power button style picture. Understood, I know how gravatar works. However, I am trying to find what email the 'system' user uses. (For ticket auto-closed emails) Michael 1 Quote Link to comment Share on other sites More sharing options...
0 Blesta Addons Posted October 4, 2016 Report Share Posted October 4, 2016 it use i think the email used in the department . if no i think is a good catch here . Quote Link to comment Share on other sites More sharing options...
0 Paul Posted October 4, 2016 Report Share Posted October 4, 2016 I don't believe there is any email associated with the system user. What are you seeing, and what does the source look like? Quote Link to comment Share on other sites More sharing options...
0 Michael Posted October 4, 2016 Report Share Posted October 4, 2016 7 minutes ago, John said: Understood, I know how gravatar works. However, I am trying to find what email the 'system' user uses. (For ticket auto-closed emails) oh sorry I misunderstood I think it's the department email you pick. Quote Link to comment Share on other sites More sharing options...
0 John Posted October 4, 2016 Author Report Share Posted October 4, 2016 7 minutes ago, Paul said: I don't believe there is any email associated with the system user. What are you seeing, and what does the source look like? That's the issue. I want to be able to customise the system users gravatar. Quote Link to comment Share on other sites More sharing options...
0 Paul Posted October 4, 2016 Report Share Posted October 4, 2016 The system user would have to have an associated email address, which I think would have to be hacked in. Are you just seeing the system gravatar in the UI, for tickets that are auto-closed? Quote Link to comment Share on other sites More sharing options...
0 John Posted October 4, 2016 Author Report Share Posted October 4, 2016 6 minutes ago, Paul said: The system user would have to have an associated email address, which I think would have to be hacked in. Are you just seeing the system gravatar in the UI, for tickets that are auto-closed? Yeah, just for auto closed tickets. Quote Link to comment Share on other sites More sharing options...
0 Paul Posted October 4, 2016 Report Share Posted October 4, 2016 It looks like we don't use an auto response for auto closure. If you inspect the markup, what's output in the source for the image exactly? Quote Link to comment Share on other sites More sharing options...
0 John Posted October 4, 2016 Author Report Share Posted October 4, 2016 14 minutes ago, Paul said: It looks like we don't use an auto response for auto closure. If you inspect the markup, what's output in the source for the image exactly? I see it pointing to https://www.gravatar.com/avatar/d41d8cd98f00b204e9800998ecf8427e?s=120 . I would rather not register multiple accounts with gravatar just to test and see if it uses the department email. Quote Link to comment Share on other sites More sharing options...
0 Blesta Addons Posted October 4, 2016 Report Share Posted October 4, 2016 16 minutes ago, John said: I see it pointing to https://www.gravatar.com/avatar/d41d8cd98f00b204e9800998ecf8427e?s=120 . I would rather not register multiple accounts with gravatar just to test and see if it uses the department email. the same one i have in my system replies ... it use a empty email , the md5 of empty string is "d41d8cd98f00b204e9800998ecf8427e" ... normally it should use the avatar of the email set in department . Quote Link to comment Share on other sites More sharing options...
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John
Hi!
I'm wondering if there is a way to change the "System" user's gravatar in the support manager.
Thanks.
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