500 Error

[multibyte]

Good afternoon,

 

I am currently running Blesta on ver 3.2.2

 

All seemed to be great until my supplier decided to migrate servers.

 

Now when my client goes to buy a service at :-

http://www.multi-byte.co.uk/client/order/main/packages/shared/?group_id=1

 

It works fine until you click the checkout & pay button

 

The page then takes forever to load and comes up with a error 500 Internal sever error.

 

We have tried re-installing the /plugin/order folder aswell as the cpanel module and stripe gateway

 

Also when I got to company> backup and then downlaod backup I also get a 500 error.

 

I have also noticed that in the cron automation the "Provision Paid Pending Services" cron just keeps spinning with no option to clear it (have been waiting nearly 2 hours)

 

I have checked all of my other files everything seems fine and no logs showing errors.

 

Would be great if anyone had any advice, Just a note my supplier seems to thing its Blesta.

 

If you require a demo account to see the fault please reply.

 

Thanks

[multibyte]

Hello Great news managed to fix the last issue however I now have this

instead of the internal 500 error we now get a coding error:

=====================================================

Warning: include(/home/multibyt/public_html/lib/init.php) [function.include]: failed to open stream: No such file or directory in /home/multibyt/public_html/index.php on line 17

Warning: include() [function.include]: Failed opening '/home/multibyt/public_html/lib/init.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/multibyt/public_html/index.php on line 17

Fatal error: Class 'Dispatcher' not found in /home/multibyt/public_html/index.php on line 21

======================================================

[multibyte]

I Think Blesta is looking in the /public_html instead of /public_html/client

[Michael]

I Think Blesta is looking in the /public_html instead of /public_html/client

 

Check your System URL: Settings > System > General.

[multibyte]

It has the correct root in there I just cant understand the error message :S

[Tyson]

Do you have an htaccess in the root web directory that might be conflicting?

 

If you changed the /client/ directory to be a subdomain, you'd need to update the company hostname in Blesta to include the subdomain.

[multibyte]

Hello Tyson,

 

I have changed both yet still getting the error. Think I'm just going to have to re-install it all

[domaingood]

please let us know its working or still getting error.

 

Hello Tyson,

 

I have changed both yet still getting the error. Think I'm just going to have to re-install it all

[Blesta Addons]

Hello Great news managed to fix the last issue however I now have this

instead of the internal 500 error we now get a coding error:

=====================================================

Warning: include(/home/multibyt/public_html/lib/init.php) [function.include]: failed to open stream: No such file or directory in /home/multibyt/public_html/index.php on line 17

Warning: include() [function.include]: Failed opening '/home/multibyt/public_html/lib/init.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/multibyt/public_html/index.php on line 17

Fatal error: Class 'Dispatcher' not found in /home/multibyt/public_html/index.php on line 21

======================================================

 

are you sur the fallowing file exist

 

/home/multibyt/public_html/lib/init.php

 

have you  open_basedir   disabled  ?