hyperjohn Posted November 9, 2015 Report Share Posted November 9, 2015 Description - After adding a publicly accessible category and a publicly accessible article in that category in the knowledge base, when I try to delete that category, it doesn't show any errors. It just shows a blank red alert box. (which indicates something like, I cannot delete this category, delete the article first then the category. ) It should show some kind of error message and not just the alert box as shown in the screenshot. Assumptions I will make - For the sake of this thread, your domain is http://yoursite.com and you have installed blesta 3.6.0 in /portal/ folder. Both your domain name and installation folder might be different but I doubt it'll make any difference. How to replicate - Step 1 - Install Blesta 3.6.0 . It comes with Support manager plugin enabled by default. Step 2 - Login into blesta admin panel , hover over "Support" tab then go to "Knowledge base" link. Direct link should look like http://yoursite.com/portal/admin/plugin/support_manager/admin_knowledgebase/ . Step 3 - First add a category. Details of it are as follows - Name - I believe, you can choose any name. I chose "testingcat". Parent Category - None Accessibility - Public Description - Anything you wish to enter After entering all the details, press "Create Category" button. Step 4 - Add an article . Details of it are as follows - Title - Anything you wish to enter Content Type - Markdown ( I chose that, not sure if It'll matter ) Body - Anything you wish to enter Accessibility - Public Category - Choose the category we added using Step 3. After entering all the details, press "Create article" button. Step 5 - Now go to the main "Knowledge base" page/link and you should be seeing your category added under "Home Directory". Since I chose "testingcat" as my category , I was seeing "testingcat (Edit/Delete) " . Press "Delete" and you will see the popup with description "Are you sure you want to delete this category? All subcategories and articles within this category will be moved to the parent category" . Press Yes THE BUG - Now you should be seeing the symptom described and shown in the screenshots . My Test - I tested it on 2 different servers. (thus the 2 screenshots) 1st one is on shared hosting environment running cPanel. OS - CentOS 6 version of Blesta - 3.6.0 version of plugin - Support Manager (ver 2.10.0) version of PHP & MySQL - PHP 5.4 , MySQL - too lazy to check. I will, if needs be. 2nd one is a VPS running Plesk. OS - CentOS 7 version of Blesta - 3.6.0 version of plugin - Support Manager (ver 2.10.0) version of PHP & MySQL - too lazy to check. I will, if needs be. Note to admins/mods - I did read "Read First! How To Report A Bug" sticky. If I did something wrong, feel free to edit any parts of this thread or ask for more information. I will comply. PauloV 1 Link to comment Share on other sites More sharing options...
activa Posted November 9, 2015 Report Share Posted November 9, 2015 normally you can't delete a category that has articles inside or sub categories . Link to comment Share on other sites More sharing options...
Nelsa Posted November 9, 2015 Report Share Posted November 9, 2015 I think He is refering to empty red error space without any text notice,I try this and yes it doesn't generate any text. Link to comment Share on other sites More sharing options...
Michael Posted November 9, 2015 Report Share Posted November 9, 2015 Nice find, correct there's no error message in the alert box when the category has articles it. Video: http://screencast.com/t/wC7jEXjTrT PS: Sorry the beta team and I forgot to check that in 3.3 (face palm) Link to comment Share on other sites More sharing options...
activa Posted November 9, 2015 Report Share Posted November 9, 2015 so is a missed language phrase . Link to comment Share on other sites More sharing options...
hyperjohn Posted November 9, 2015 Author Report Share Posted November 9, 2015 I think He is refering to empty red error space without any text notice,I try this and yes it doesn't generate any text. Bingo ! Nice find, correct there's no error message in the alert box when the category has articles it. Video: http://screencast.com/t/wC7jEXjTrT PS: Sorry the beta team and I forgot to check that in 3.3 (face palm) Good to know I'm not alone ! Being alone is scary so is a missed language phrase . If by that you mean , missing text message inside that red alert box, then yes. Link to comment Share on other sites More sharing options...
Michael Posted November 9, 2015 Report Share Posted November 9, 2015 so is a missed language phrase . Not sure might have just be a spelling issue in the language phrase or something else I can't say, all I can say is this is something I and the other beta testers should have found. Link to comment Share on other sites More sharing options...
Tyson Posted November 9, 2015 Report Share Posted November 9, 2015 Thanks for the report. This is assigned CORE-1879. The error is meant to say that the action failed because the category contains articles that do not belong to any other categories. Each article must belong to a category, or you need to set the article to a category of "-- None --" instead. Michael and activa 2 Link to comment Share on other sites More sharing options...
Tyson Posted February 10, 2016 Report Share Posted February 10, 2016 This issue is resolved in CORE-1879 for v4.0.0 of Blesta. Michael 1 Link to comment Share on other sites More sharing options...
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