evolvewh Posted April 12, 2016 Report Share Posted April 12, 2016 Adding a column to show either the clients name or the email address that the ticket was opened from (if it's not a current client) would be very nice to have added to the support manager. Quote Link to comment Share on other sites More sharing options...
Tyson Posted April 12, 2016 Report Share Posted April 12, 2016 Add a from column where? Quote Link to comment Share on other sites More sharing options...
evolvewh Posted April 13, 2016 Author Report Share Posted April 13, 2016 Add a from column where? On the screen where you view all tickets. You have the ticket number, summary, last reply, etc. Adding 'From' (the clients name or email address used to open the ticket) would be great to have. Quote Link to comment Share on other sites More sharing options...
Michael Posted April 13, 2016 Report Share Posted April 13, 2016 +1 evolvewh 1 Quote Link to comment Share on other sites More sharing options...
Blesta Addons Posted April 13, 2016 Report Share Posted April 13, 2016 +1 for client name . evolvewh 1 Quote Link to comment Share on other sites More sharing options...
evolvewh Posted November 28, 2016 Author Report Share Posted November 28, 2016 I wanted to bring this up again and see if it can be moved up at all? I'd even be willing to put some money towards getting it implemented. For some reason, I've got support tickets from different clients that aren't very descriptive and they're very similar ('error', 'bug', etc) and it would save a lot of time if we could see the clients name and/or email address (if they aren't a current client) within the list of tickets. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.