isaacl

Thanks Paul!
I think they support SMTP, though I've been using Sendy, which I believe connects a different way.
I assume I can import everything into Sendy as well, which might be easier, as it offers some nice tracking info on emails.

Sorry I forgot to respond earlier - that worked perfectly, thanks!
Guessing that the Admin Tools plugin needs an update then...

Thanks all!

This is still the main thing holding me back from switching everything over to Blesta...
Can it please be prioritized?

If someone on the company end thinks that a ticket is solved, and marks it as solved, and the client still has an issue, they should be able to re-open the ticket, instead of having to open a new ticket.
I believe Zendesk has a "Solved" state for up to 3-4 days, where tickets can still be reopened, and then they have a "Closed" state, where tickets can no longer be opened, and users can only create follow up tickets.
Here's a post on how that works: https://support.zend...-Closed-ticket-
And also having an option to create a follow up ticket for closed tickets, so that the new ticket contains a reference/link to the original ticket, would be an awesome option as well.

I'm not using it yet anyway, and wouldn't mind not using it until the free version is released...
I opened a ticket with them - let's see what they say...

Rated, 5/5 obviously!

Guess I'll take the plunge later then...
Kinda waiting for the cPanel extended plugin, but that should be out shortly anyway.
One more question - if I want to have Blesta control a cPanel server, am I best off installing it on that server?
I do have a second cPanel server, though I don't really need to control much there at this point, but it would be nice if I can have control over accounts on both servers...

Thanks for the confirmation Paul, and thanks for making it so easy to add input and ideas to make Blesta even more awesome!

If someone on the company end thinks that a ticket is solved, and marks it as solved, and the client still has an issue, they should be able to re-open the ticket, instead of having to open a new ticket.
I believe Zendesk has a "Solved" state for up to 3-4 days, where tickets can still be reopened, and then they have a "Closed" state, where tickets can no longer be opened, and users can only create follow up tickets.
Here's a post on how that works: https://support.zend...-Closed-ticket-
And also having an option to create a follow up ticket for closed tickets, so that the new ticket contains a reference/link to the original ticket, would be an awesome option as well.