evolvewh

I have no idea what it involves in terms of coding but I wonder if it's possible to sort of have a separate 'save note' button that is on the same screen but has a completely different function and does not do anything to the actual ticket status? Otherwise, when a reply or note is added, could there be a prompt box that appears asking if we want to update the ticket status? That may defeat the purpose of what the other users have been asking for in this thread.

Guess I have to make a feature request because they haven't been there.... been a long week!

1. Not sure exactly what you mean. The nav link is click-activated, so that it will still work on mobile devices. But, once activated, you can hover over other primary nav items and the menu moves with you.
 
2. The breadcrumbs were actually the subnav links. They have been moved to the menu. This is actually one of the complaints we got (a lot of actually) that the subnav looked like a breadcrumb.

from my point of view , making notes as reply is a logical error . notes != reply .
 
if you remember , i have notified about a problem in notes for multi-languages , notes should be moved to a separate table . that is just my opinion .
 
but i think is not impossible to find a condition that will check last reply that is not the note .
 
regarding my first request , i believe the status is soo helpfully , specially when you have a average of list of 20 or 30 ticket opens .
 
Awaiting Client Reply (automatically set after a staff member responds)
Awaiting Staff Reply (automatically set after a client responds to a ticket)

I agree and I think the statuses should be:
 
Awaiting Client Reply (automatically set after a staff member responds)
 
Awaiting Staff Reply (automatically set after a client responds to a ticket)
 
Sorry to hijack a little bit but it would be really useful to see these statuses in the main list of tickets along with a 'from' column to show which client the ticket belongs to.

when a client open a tiket , and a staff make a response , the status is open .
when a client open a tiket , and a staff make a response, client make a response , the status is open .
 
is better to add new status , waiting staff response .. that way the client know the ticket waiting other's response,
 
the actual scenario , the client should always enter the ticket to see there is a new update .

also from using v2 , we have found in v3 that invoice past due date has the same color as other invoice, it would be nice to see a red color in invoice date due .
 
client and admin side .
 
a condition like
 
client side
<td<?php echo ($invoices[$i]->date_due < date("c") ? " class=\"text-danger\"" : "") ;?>> admin side
<td<?php echo ($invoices[$i]->date_due < date("c") ? " class=\"red_txt\"" : "") ;?>> we prefer to see it in the core files .

+1

Tyson mentioned somewhere Blesta 3.0 stores UCT times in the Database and calculates it on the software itself. See: CORE-1485

I just added this and wanted to share. I do not see any issues on our side and I did not do anything to modify the clients views. I looked at their view and it's acceptable as is for us.
 
Blesta Version: 3.6.1
 
Warning: BACKUP your files and database first!
 
If anyone has suggestions or sees something I did wrong, please let me know.
 
Files to modify:
 
plugins/support_manager/views/default/admin_tickets.pdt
 
Add after Line 7:
array('name'=>$this->("AdminTickets.index.category_on_hold", true) . " <span>(" . $this->Html->($status_count['on_hold'], true) . ")</span>", 'current'=>($this->Html->ifSet($status) == "on_hold" ? true : false), 'attributes'=>array('href'=>$this->base_uri . "plugin/support_manager/admin_tickets/index/on_hold/", 'class'=>"ajax")),
 
plugins/support_manager/language/en_us/support_manager_tickets.php
 
Add after Line 51:
$lang['SupportManagerTickets.status.on_hold'] = "On Hold";
 
plugins/support_manager/language/en_us/admin_tickets.php
 
Add after Line 27:
$lang['AdminTickets.index.category_on_hold'] = "On Hold";
 
plugins/support_manager/models/support_manager_tickets.php
 
Add after Line 266:
where("support_tickets.status", "!=", "on_hold")->
 
Add after Line 1029:
'on_hold' => $this->_("SupportManagerTickets.status.on_hold"),
 
plugins/support_manager/controllers/admin_tickets.php (adds the status count)
 
Add after Line 90:
'on_hold' => $this->SupportManagerTickets->getStatusCount("on_hold", $this->staff_id),
 
Add after Line 149:
'on_hold' => $this->SupportManagerTickets->getStatusCount("on_hold", $this->staff_id, $client->id),
 
In your database, go to the support_tickets table and under structure, add the following to the Status column: 'on_hold' (I added it right before 'closed')

the expiration date is the date expiration of the service itself , the expiration date is the date of activation in blesta + 1 year .
 
modules can't register a cron task , i have already requested this just for this case, the only possibility is a separated plugin for sync dates beetwet registrar and blesta . i have not get a time to write a plugin for this but sure i will do when i get more free time .
 
 
for your second question you need to add the request in tha addservice function ..
 
search 
if (isset($response->response()->entityid))      $order_id = $response->response()->entityid; change to
if (isset($response->response()->entityid)) {      $order_id = $response->response()->entityid; // add thieft protection $domains->enableTheftProtection($vars); } not tested yet  .

Please see CORE-2135 It's currently in our "Short Term" bucket. If you don't see it in 4.0 beta 1, please feel free to nudge us it seems likely we could add it during the beta.

It's really not that hard to implement and I documented all of it here so you can recover after an upgrade if you over write the files.

Same here, however "In Progress" means it's being worked on, "On Hold" would mean it's being on hold waiting for updates.

We're using this status on a daily basis, together with "In Progress". Love to see these in Blesta (without the really need for custom ones).

Do you think "On Hold" is beneficial to have now, ahead of custom ticket statuses? We may consider adding this single status in advance of custom statuses since it's pretty simple to do.

I just added this and wanted to share. I do not see any issues on our side and I did not do anything to modify the clients views. I looked at their view and it's acceptable as is for us.
 
Blesta Version: 3.6.1
 
Warning: BACKUP your files and database first!
 
If anyone has suggestions or sees something I did wrong, please let me know.
 
Files to modify:
 
plugins/support_manager/views/default/admin_tickets.pdt
 
Add after Line 7:
array('name'=>$this->("AdminTickets.index.category_on_hold", true) . " <span>(" . $this->Html->($status_count['on_hold'], true) . ")</span>", 'current'=>($this->Html->ifSet($status) == "on_hold" ? true : false), 'attributes'=>array('href'=>$this->base_uri . "plugin/support_manager/admin_tickets/index/on_hold/", 'class'=>"ajax")),
 
plugins/support_manager/language/en_us/support_manager_tickets.php
 
Add after Line 51:
$lang['SupportManagerTickets.status.on_hold'] = "On Hold";
 
plugins/support_manager/language/en_us/admin_tickets.php
 
Add after Line 27:
$lang['AdminTickets.index.category_on_hold'] = "On Hold";
 
plugins/support_manager/models/support_manager_tickets.php
 
Add after Line 266:
where("support_tickets.status", "!=", "on_hold")->
 
Add after Line 1029:
'on_hold' => $this->_("SupportManagerTickets.status.on_hold"),
 
plugins/support_manager/controllers/admin_tickets.php (adds the status count)
 
Add after Line 90:
'on_hold' => $this->SupportManagerTickets->getStatusCount("on_hold", $this->staff_id),
 
Add after Line 149:
'on_hold' => $this->SupportManagerTickets->getStatusCount("on_hold", $this->staff_id, $client->id),
 
In your database, go to the support_tickets table and under structure, add the following to the Status column: 'on_hold' (I added it right before 'closed')

You're right, it wasn't hard to do at all. We personally don't need any more statuses but I can help others if they need it.
 
My next task is to get the clients name to display in a 'from' column.

Its easy to implement I will add this on the next release of my Support Manager Pro

I just added this and wanted to share. I do not see any issues on our side and I did not do anything to modify the clients views. I looked at their view and it's acceptable as is for us.
 
Blesta Version: 3.6.1
 
Warning: BACKUP your files and database first!
 
If anyone has suggestions or sees something I did wrong, please let me know.
 
Files to modify:
 
plugins/support_manager/views/default/admin_tickets.pdt
 
Add after Line 7:
array('name'=>$this->("AdminTickets.index.category_on_hold", true) . " <span>(" . $this->Html->($status_count['on_hold'], true) . ")</span>", 'current'=>($this->Html->ifSet($status) == "on_hold" ? true : false), 'attributes'=>array('href'=>$this->base_uri . "plugin/support_manager/admin_tickets/index/on_hold/", 'class'=>"ajax")),
 
plugins/support_manager/language/en_us/support_manager_tickets.php
 
Add after Line 51:
$lang['SupportManagerTickets.status.on_hold'] = "On Hold";
 
plugins/support_manager/language/en_us/admin_tickets.php
 
Add after Line 27:
$lang['AdminTickets.index.category_on_hold'] = "On Hold";
 
plugins/support_manager/models/support_manager_tickets.php
 
Add after Line 266:
where("support_tickets.status", "!=", "on_hold")->
 
Add after Line 1029:
'on_hold' => $this->_("SupportManagerTickets.status.on_hold"),
 
plugins/support_manager/controllers/admin_tickets.php (adds the status count)
 
Add after Line 90:
'on_hold' => $this->SupportManagerTickets->getStatusCount("on_hold", $this->staff_id),
 
Add after Line 149:
'on_hold' => $this->SupportManagerTickets->getStatusCount("on_hold", $this->staff_id, $client->id),
 
In your database, go to the support_tickets table and under structure, add the following to the Status column: 'on_hold' (I added it right before 'closed')

that scenario should be added to the new domain refactor manager .
 
i think the answer for this scenario is a sync cron for  expiration dates  .

nice share .

@Blesta, you may have already thought through this but I am posting it while it's on my mind.
 
Is there a way / will there be a way to handle this scenario:
 
A client has a domain that does not expire for 4-5 years (as an example) at another registrar but they want to transfer it now. They have privacy protection at the current registrar now.
 
They want privacy protection all the way through the new expiration date after the transfer has been completed.
 
Will Blesta be able to calculate the appropriate charge for this add on? It's more than 1 year after the transfer has been completed.

I just added this and wanted to share. I do not see any issues on our side and I did not do anything to modify the clients views. I looked at their view and it's acceptable as is for us.
 
Blesta Version: 3.6.1
 
Warning: BACKUP your files and database first!
 
If anyone has suggestions or sees something I did wrong, please let me know.
 
Files to modify:
 
plugins/support_manager/views/default/admin_tickets.pdt
 
Add after Line 7:
array('name'=>$this->("AdminTickets.index.category_on_hold", true) . " <span>(" . $this->Html->($status_count['on_hold'], true) . ")</span>", 'current'=>($this->Html->ifSet($status) == "on_hold" ? true : false), 'attributes'=>array('href'=>$this->base_uri . "plugin/support_manager/admin_tickets/index/on_hold/", 'class'=>"ajax")),
 
plugins/support_manager/language/en_us/support_manager_tickets.php
 
Add after Line 51:
$lang['SupportManagerTickets.status.on_hold'] = "On Hold";
 
plugins/support_manager/language/en_us/admin_tickets.php
 
Add after Line 27:
$lang['AdminTickets.index.category_on_hold'] = "On Hold";
 
plugins/support_manager/models/support_manager_tickets.php
 
Add after Line 266:
where("support_tickets.status", "!=", "on_hold")->
 
Add after Line 1029:
'on_hold' => $this->_("SupportManagerTickets.status.on_hold"),
 
plugins/support_manager/controllers/admin_tickets.php (adds the status count)
 
Add after Line 90:
'on_hold' => $this->SupportManagerTickets->getStatusCount("on_hold", $this->staff_id),
 
Add after Line 149:
'on_hold' => $this->SupportManagerTickets->getStatusCount("on_hold", $this->staff_id, $client->id),
 
In your database, go to the support_tickets table and under structure, add the following to the Status column: 'on_hold' (I added it right before 'closed')

Nice tip mate