Parallel Payment Optimizer, or “Parallel” for short is a revolutionary new way to increase revenue and lower customer attrition. Parallel is a free plugin for Blesta.
How does it do it?
Parallel utilizes a global cloud of specialized helper bots to send friendly little signals to nonpaying customers. These signals softly nudge your customers into logging in and making payment where other methods of collection typically fail.
We're already working on ideas for the next revision of the plugin. One idea is to automate the parallel process by identifying nonpaying customers automatically.
Watch the video and download the plugin from the original blog post at http://www.blesta.com/2014/03/31/parallel-payment-optimizer-video-free-plugin/, then come back here and tell us what you think.
I like the ajax idea, but I really like the way other industries do this also. When I want to order something, going through Blesta is confusing. I mean I'm the one selling the product and it's confusing.
I've never had any trouble buying something from Amazon, their order process is not confusing at all. I realize that they are selling something totally different but I think their is a lot of room for improvement in the ordering system.
I actually like the way IP does their ordering, it seems pretty clear.
Here it is the Third Release Candidate for Blesta Live Chat 1.0.7
Here it is the "Biggest" update ever made for "Blesta Live Chat" Plugin with a new clean design (I will try to update screenshots next week)
Atention: To use this you have to uninstall your old "Blesta Live Chat" Plugin, and install this one. Unfortunately this cannot be "Auto Update" because I have made an huge modification and also add the Lastest, most stable "livehelperchat" from github (https://github.com/LiveHelperChat/)
This version brings a LOT of new features and Im going to trie not forget all posting it here
Added:
- Live Help Widget Auto detect Language on Client Area (also wen client are not loged in it detects the language)
- Live Help Widget Auto detect Name and Email wen client logins to Client Area
Fixed:
- Fixed quotes in name problem. (bug found by a.daniello)
Added: 10 auto languages detect on Admin/Staff Chat Box (thanks to a.daniello)
Fix: Security issue on Chat Box displayin outside Admin/Staff login session (thanks to a.daniello)
Added:
See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support)
Speech to text (now supporting your your voice conversion to text)
Files upload
Chat search
Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example.
Cronjobs
Callbacks
Closed chat callback
Unanswered chat callback
Asynchronous status loading, not blocking site javascript.
XML, JSON export module
GEO detection using three different sources
Option to configure start chat fields
Browser title blinking then there is pending message.
Option to limit pro active chat invitation messages based on pending chats.
Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
Users blocking
Top performance with enabled cache
Option to send messges to anonymous site visitors,
Voting module
FAQ module
Online users map
Pro active chat invitatio
Total pageviews tracking
Total pageviews including previous visits tracking
Visits tracking, how many times user has been on your page.
Auto responder
BB Code support. Links recognition. Smiles and few other hidden features
First user visit tracking
Option to have different pro active messages for different domains. This can be archieved using different identifiers.
Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
Flexible permission system, Roles,GroupsUsers
Tablet and Mobile friendly
And here is the complete list what Blesta Live Chat can do right now
Auto install and preconfigure an Admin/Staff Chat (Staff and Admin can chat with each outher online securelly).
Vew in real time (5 seconds delay), all online users, and see what are they doing.
Auto install and add Blesta Live Chat Widget on your Blesta Order Froms and Client Area.
Blesta Live Chat can do:
See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support)
Speech to text (now supporting your your voice conversion to text)
XMPP support for notifications about new chats. (IPhone, IPad, Android, Blackberry, GTalk etc...)
Chrome extension
Repeatable sound notifications
Work hours
See what user see with screenshot feature
Drag & Drop widgets, minimize/maximize widgets
Multiple chats same time
See what users are typing before they send a message
Multiple operators
Send delayed canned messages as it was real user typing
Chats archive
Priority queue
Chats statistic generation, top chats
Resume chat after user closed chat
All chats in single window with tabs interface, tabs are remembered before they are closed
Chat transcript print
Chat transcript send by mail
Site widget
Page embed mode for live support script or widget mode, or standard mode.
Multilanguage
Chats transfering
Departments
Files upload
Chat search
Automatic transfers between departments
Option to generate JS for different departments
Option to prefill form fields.
Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example.
Cronjobs
Callbacks
Closed chat callback
Unanswered chat callback
Asynchronous status loading, not blocking site javascript.
XML, JSON export module
Option to send transcript to users e-mail
SMTP support
HTTPS support
No third parties cookies dependency
Previous users chats
Online users tracking, including geo detection
GEO detection using three different sources
Option to configure start chat fields
Sounds on pending chats and new messages
Google chrome notifications on pending messages.
Browser title blinking then there is pending message.
Option to limit pro active chat invitation messages based on pending chats.
Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
Users blocking
Top performance with enabled cache
Windows, Linux and Mac native applications.
Advanced embed code generation with numerous options of includable code.
Template override system
Module override system
Support for custom extensions
Changeable footer and header content
Option to send messges to anonymous site visitors,
Canned messages
Informing then operator or user is typing.
Option to see what user is typing before he sends a message
Canned messages for desktop client
Voting module
FAQ module
Online users map
Pro active chat invitatio
Remember me functionality
Total pageviews tracking
Total pageviews including previous visits tracking
Visits tracking, how many times user has been on your page.
Time spent on site
Auto responder
BB Code support. Links recognition. Smiles and few other hidden features
First user visit tracking
Option for customers mute sounds
Option for operators mute messages sounds and new pending chat's sound.
Option to monitor online operators.
Option to have different pro active messages for different domains. This can be archieved using different identifiers.
Dekstop client supports HTTPS
Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
Option for operator set online or offline mode.
Desktop client for, Windows, Linux, Mac (you can download here https://livehelperchat.com/article/static/5)
Flexible permission system, Roles, Groups, Users
Tablet and Mobile friendly
older fixes:
Here it is the Second Release Candidate for Blesta Live Chat 1.0.4
(you can install/upgrade on 3.1.X or 3.2.X, you will not loose any configurations)
Fix: Minor bug detected wen insert javascript with <?include();?> insted of <?php include();?>
Added: Shadows to Count Badge like Facebook Badge.
Fix: Fixed problem that only afected Firefox and Opera browsers, not displaying Blesta Stats or Blesta Live Chat on the Menu.
Fix: Fixed problem that online visitores/chat sessions where still showing on Admin Menu Count Badge. Now it only shows the latest 10 minuts users based on latest activity on site. For this to work you have to be "Online" on "Live Chat" as Staff.
Fix: Optimized code to fetch some dinamic paths that could cause errors wen changing Admin or Client Routes.
Fix: Now on uninstall/install/upgrade it detects all Admin and Client new Themes and removes/add the code to show the Chat Box
Add: Support for Blesta 3.2 new and future themes.
Add: Count Menu Badge reformulated to the same as Blesta uses.
Add: Now the Count Badge will only show if there is 1 or more users online browsing or chatting. We have changed the badge color to RED to alert and be more visible to staff members.
Add: Added PayPal donation link to the Plugin in "Settings->Plugins->Blesta Live Chat".
How to Upgrade (if you have alredy installed) (Note: only for 1.0.6 or above):
1º- Download the Blesta Live Chat Plugin here: Download Here (updated 14-04-2015)
2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory. (you will not lose any configurations)
3º- Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, and a new "UPGRADE" button Click on "UPGRADE".
This version brings a lot of bugs detected and also brings the XMPP options
To configure XMPP justo do:
1º- Login to Blesta Live Chat
Click on Menu->Settings->XMPP Settings
here you can configure settings.
2º-Login to Blesta Live Chat
Click on Menu->Settings->Departments
Edit a department->Notifications about new chats
here you can configure department push settings.
How to install (is very simple):
1º- Download the Blesta Live Chat Plugin here: Download Here (updated updated 14-04-2015)
2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory.
3º- Go to Blesta Admin, and click on Setings->Company->Plugins->Available and it will list the "Blesta Live Chat" plugin, just Click on "INSTALL"
4º- Now you will see on new menu item called "Live Chat", wen you click for the first time, a window will popup to login with the default details:
Username: admin
Password: pass##
5º- On the popup windows, in top right click on "Menu", and then click on "Blesta Admin", now change the username, email, and password to your own, and click on "Update".
And thats it
By default on install the Blesta Live Chat plugin, it will also add an "Admin Chat Box" to Blesta Admin, to all Blesta Admins/Staff start chatting, on the bottom right you will see a new button.
And also by default, Blesta Live Chat plugin will add a Live Chat Widget to Blesta Client Area for clients request chatting.
Now you can click on "Menu" then "Settings" and see all the options, like create departments, add new operators and admins, add "Live Help" embebed code widget to your website pages.
This is the first beta plugin release, any bugs found or any susgestions are welcome to post here to fix it.
Later on we will add more functionality and more integrations betwin Blesta and Blesta Live Chat.
How to uninstall:
Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, just Click on "UNINSTALL"
Thats it
We hope you enjoy it.
Special thanks to Remigijus Kiminas from livehelperchat.com that we have based on making the Blesta Live Chat
More Info below:
Because I have a lot of requests to show a little of the upcoming "Blesta Live Chat" here it is a teaser before the beta release
Teaser 1
in Blesta menu admin on Top, you can see how many clients are online requesting chat.
and the best thing is on the bottom right, as you can see the "Blesta Live Chat" can be use for staff members and admins to chat with each other online inside Blesta admin.
Teaser 2
you can see here admins chat window to chat only with staff members and admins
Teaser 3
on bottom right you can see the chat button, you can put the button code inside any website pages, and not only on Blesta.
Teaser 4
here you can see an active chat betwin client and staff member
Teaser 5
here you can see the window where staff members can acept and chat with all clients, and see all details like geo location, ip, traced page links, send files or canned responses, and much more
This plugin will be offered for free, and you can host in your hown server/hosting plan
FAQ's:
1º- How To see online visitores do this:
Login to Blesta Live Chat
-Click on Menu->Online Visitores
2º- How To clean online visitores (if it has an abnormal number on cache like on Blesta Menu)
Login to Blesta Live Chat
- Click on Menu->Online Visitores->Clear List
3º- How To go in "Offline Mode":
Login to Blesta Live Chat
- Click on Menu->Green Man (click on the litle green man to go Red (Red=offline))
4º- How To go in "Online Mode":
Login to Blesta Live Chat
- Click on Menu->Red Man (click on the litle red man to go Green (Green=online))
Version 3.1.2 is now available. You can download it in the Client Area.
This is a patch release that corrects issues with 3.1.0.
Patching Blesta
See Patching Blesta in the User Manual for instructions.
Release Notes - Blesta Core - Version 3.1.2
## Version 3.1.2
2014-02-26
### Bug
* [CORE-1050] - Import Manager: Blesta 2.5 migrator unknown column 'term'
* [CORE-1056] - Creating a package with a one time term results in an error
* [CORE-1058] - Client profile sidebar fields do not wrap if they lack white-space
* [CORE-1059] - Client notes should display new lines
* [CORE-1060] - Support Manager: Last Reply fails to sort descending
* [CORE-1062] - Security: Some permissions not properly enforced
* [CORE-1063] - Security: Add additional staff permissions
* [CORE-1064] - Security: Staff not logged out after being made inactive
* [CORE-1065] - Edit Package fails to save email content for newly installed languages
* [CORE-1067] - Support Manager: Closed date not set when closing ticket
* [CORE-1070] - Email log summary doubly encodes text
### Task
* [CORE-1069] - Update build to include /uploads/system/
---
See all Change Logs.
While doing work for a client, one of the requests was to make it so the SolusVM module properly (un)suspends a virtual server, instead of shutting down/starting up (which the client could then easily reverse if they wanted via SolusVM CP). The fix to this is actually pretty simple, so I thought I'd share it!
This assumes you're running Blesta v3.1.1 with no changes made to the module:
Open /path/to/blesta/components/module/solusvm/solusvm.php in your favorite text editor, and look for line 482:
$this->log($row->meta->host . "|vserver-shutdown", serialize($params), "input", true);
$response = $this->parseResponse($server_api->shutdown($params), $row);
Now, here we want to edit both references of "shutdown" to "suspend" like so:
$this->log($row->meta->host . "|vserver-suspend", serialize($params), "input", true);
$response = $this->parseResponse($server_api->suspend($params), $row);
To unsuspend it we just use go to the unsuspendService function and look for this (around #526):
$this->log($row->meta->host . "|vserver-boot", serialize($params), "input", true);
$response = $this->parseResponse($server_api->boot($params), $row);
We want to replace "boot" with "unsuspend":
$this->log($row->meta->host . "|vserver-unsuspend", serialize($params), "input", true);
$response = $this->parseResponse($server_api->unsuspend($params), $row);
There you have it. Suspendable SolusVM containers that clients can't just start back up!
Thanks to the amazing Eric, I've found a way to get the username / password box showing if the user clicks the service row in the client area. He explained to me when doing a module for me that the module needs to grab the information with the "getClientServiceInfo" fucntion, and I managed to use the cPanel module from Blesta to implant the features.
Go to: /components/modules/cpanelextended/cpanelextended.php
Find:
public function getClientServiceInfo($service, $package) {
return null;
}
Replace it with:
public function getClientServiceInfo($service, $package) {
$row = $this->getModuleRow();
// Load the view into this object, so helpers can be automatically added to the view
$this->view = new View("client_service_info", "default");
$this->view->base_uri = $this->base_uri;
$this->view->setDefaultView("components" . DS . "modules" . DS . "cpanelextended" . DS);
// Load the helpers required for this view
Loader::loadHelpers($this, array("Form", "Html"));
$this->view->set("module_row", $row);
$this->view->set("package", $package);
$this->view->set("service", $service);
$this->view->set("service_fields", $this->serviceFieldsToObject($service->fields));
return $this->view->fetch();
}
Save it.
Now go to: /components/modules/cpanelextended/language/en_us/cpanelextended.php
Find:
// Basics
$lang['Cpe.name'] = "cPanel Extended";
$lang['Cpe.module_row'] = "Server";
$lang['Cpe.module_row_plural'] = "Servers";
$lang['Cpe.module_group'] = "Server Group";
Now paste this underneath it:
// Service fields
$lang['CpanelExtended.service_info.domain'] = "Domain";
$lang['CpanelExtended.service_info.username'] = "Username";
$lang['CpanelExtended.service_info.password'] = "Password";
$lang['CpanelExtended.service_info.confirm_password'] = "Confirm Password";
$lang['CpanelExtended.service_info.server'] = "Hostname";
Now save it and you should see the information for their account just like the Blesta cPanel module. You don't get a login url though and since you get it from the manage -> Login to I thought there was no need to try and fix it.
I've got the full download here for you, you just need to remove the cpanelextended folder and replace it with the one in the zip.
It will only work on 3.1.x I believe due to that's the version I edited it on, feel free to try it on 3.0.x.
Again big thanks to @secforus_ehansen and Blesta (@Paul, @Cody, @Tyson for this edit.
Yeah, we finally got our project management system public so people can follow progress, view the roadmap. By default, all items are private, and we've been slowly opening them up as we work on them. Will probably make an official announcement next week, sort of rolled it out silently.
It's actually CORE-828. Not completed yet for 3.2, but if all goes according to plan it will be in there. A related task, CORE-961 allows for the selection of an entirely different set of templates for the client area. The main benefit here is that different companies can have vastly different and customized client templates.
Version 3.1.1 is now available. You can download it in the Client Area.
This is a patch release that corrects issues with 3.1.0.
Patching Blesta
See Patching Blesta in the User Manual for instructions.
Release Notes - Blesta Core - Version 3.1.1
## Version 3.1.1
2014-02-12
** Bug
* [CORE-990] - Email parser syntax error with PHP < 5.3
* [CORE-997] - Removing package pricing that is in use causes the service to disappear
* [CORE-1012] - Interworx: Remove check for domain name when creating a reseller account
* [CORE-1013] - Appending a service to an existing invoice does not include tax for that service's line items
* [CORE-1023] - VPS.NET: Undefined property r1soft_backups_enabled
* [CORE-1026] - Support Manager: Missing loop back check for ticket notifications
* [CORE-1030] - Nonmerchant transactions are listed as Other when editing.
* [CORE-1032] - Adding a service with addons causes error attempting to pass a parameter by reference
* [CORE-1040] - Cron task time format does not treat optional seconds as optional
* [CORE-1045] - Security: Staff permission escalation through crafted URLs
---