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PauloV

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Posts posted by PauloV

  1. [Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.

    in Contribute

    Posted

    hey guys...

     

    Any idea on how I can use support pro to handle email that are not defined in "department".   Let say for example, a client sent me an email directly, and I would like to send it back in support.   Under thunderbird I have a plugin called "Bounce/Redirect" that just send back the email to someone else without using forward or reply.

     

    The email received by the supportpro is having a TO: original email instead of the department email.

     

    I would like to have a department that handle all emails that are not send to a department...

     

     

    It can be done, its not hard :P

     

    I Also dont like the "From/To" and I will release a final solution for this to correctly display separated the From Email Adress and/or Name, and "To" the Department associated with the email adress, for the "No Department", a soluction is to create a "Dummy" department called for exemple "Catch All" that will recive all emails from outher adresses configured on Piping/pop/imap.

     

    Regards,

    PV

  3. [Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.

    in Contribute

    Posted

    Hi PauloV

     

    When a user is signed in and creates a ticket - this error pops up

     

    SQLSTATE[42S02]: Base table or view not found: 1146 Table 'tablename.support_staff_schedules' doesn't exist on line 124 in /sites.XXXX/www/lib/model.php

     

    This was a new install, and first time it had the supportPro installed

     

    Emailed ticket work fine.

     

    If you need additional information please let me know.

    Jonathon

    Hello,

    The error is from Support Manager and not Support Manager Pro :)

    Try to make sure you are only using Support Manager Pro and not Support Manager.

    Make sure the files are from Support Manager Pro, also :)

    Hope that helps.

    Regards,

    PV

  4. [Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.

    in Contribute

    Posted

    Hey Guys,

     

    on the client portal side I am getting admin only JS and it is causing my page to reload over and over again

     

    Happens when not signed in,  I have added a support link on my client pages - and when I remove that the refresh stops but the javascript is still present.

     

    The JS in the bottom is

     

    <!-- display admin ticket count menu badge-->

    <script>

    jQuery(function($){

    if( $("a[href=/portal/plugin/support_managerpro/client_main/]").length )

    {

    $( document ).ready(function() {

    $.get( '/admin/plugin/support_managerpro/client_tickets_count/', function(newRowCount){

    $("a[href=/portal/plugin/support_managerpro/client_main/]").html( newRowCount.trim() );

    });

    });

    setInterval(function(){

    $.get( '/admin/plugin/support_managerpro/client_tickets_count/', function(newRowCount){

    $("a[href=/portal/plugin/support_managerpro/client_main/]").html( newRowCount.trim() );

    });

    },5000);

    }

    });

    </script>

    <!-- end display admin ticket count menu badge-->

     

     

    Thanks for helping :)

     

    To fix it just open the file /plugins/support_managerpro/support_managerpro_plugin.php

     

    Find on line 1233:

            if ($params['portal'] == "client")

    Replace with:

            if ($params['portal'] == "client" && $this->client)

    I Will add the fix on the next update :)

     

    Regards,

    PV

  13. [Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.

    in Contribute

    Posted

    UPDATED 27-01-2016

     

    One year after the latest update, here it is the new "revamp" and full loaded Support Manager Pro with an huge modification to support exclusive features to Blesta :blesta:

     

    This is a major upgrade to Support Manager Pro, I have tested everything, but sometimes things can go rong (WHMCS exemple lol), so please Backup/Backup/Backup before upgrade Support Manager Pro, to be able to revert :)

     

    Try to find the new features, you will have a pleasent suprise :P I also added new screenshots below:

    == Staff List Ticket View ==
Added: New Left Menu on Staff listing all Tickets
Added: Quick Filter tickets by Department (Drop Down Style)
Added: Total Tickets By Status
Added: Cookie to store Full Screen Ticket View Windows Status, for wen navigating betwin links remember if its full
Added: Background Color Change on Ticket, wen its assignet to you
Added: Font Awesome for styling
Added: Show background diferent color (light red) on Ticket line, if the ticket was not readed/open by Staff
Fixed: Some issues on Services Ticket View Tab (thanks to viperdh)
Fixed: Some issues on PIPE Ticket Import (thanks to viperdh)
Fixed: Some issues on KB (thanks to viperdh)

== Staff View/Reply Ticket ==
Added: Warning message if any outher staff member is viewing/replying the ticket
Added: More Client Details that are hide by default but you can click on the litle arrow down button to display all
Added: Real Time Saveto database on any Department Change and/or Assinet to and/or Priority and/or status. (Auto Submits the form)
Added: Assing a Service to the Ticket (if the client has active services on it)
Added: Assing Custom Fields to Ticket (you can now add/remove/edit costum fields by Ticket)
Added: Notes moved to TOP of any Replies to better view
Added: Left Menu to Quickly navigate betwin Departments/Status
Added: List Client Services
Added: Quoting an reply now adds extra styling to text adding date + time + who submited
Added: Font Awesome for styling
Removed: Unecessary space betwin Reples

== Client Area ==
Added: Ticket Widget to list all tickets like Staff Client Area

== Client View Ticket ==
Removed: Ticket Log changes (dosent make sense view them)

== Client Reply Ticket ==
Added: Asigned Service (yes clients can assign service finally to tickets)

== Client Add Ticket ==
Added: Asigned a Active Service to the Ticket (as above clients can assign service finally to tickets)

    To add/remove/edit custom fields to tickets just go to Settings->Plugins->Support Manager Pro->Manage (folow the instructions)

     

    New Screen SHots 2016

     

     

    supportmanagerpro_2016-1.jpg

     

    supportmanagerpro_2016-2.jpg

     

    supportmanagerpro_2016-3.jpg

     

     

    supportmanagerpro_2016-4.jpg

     

    supportmanagerpro_2016-5.jpg

     

     

    See first post how to install/upgrade :)

     

    Hope you all like, and sorry for the late update :(

     

    Regards,

    PV

  14. Sad State Of Domain Management And Blesta

    in The Lounge

    Posted

    There is no specific thread per se, but there are at least a few threads discussing domain management on the forums. You're welcome to add feedback to any of those or create another thread with a complete overview of what you think it should contain (similar to naja7host). We have a pretty good idea what will need to be done for it, but any expectations you have that haven't already been mentioned are helpful in fine tuning its development.

     

     

     

    I can understand the frustration. Since domain management won't arrive until 4.1, our time has not been focused on laying out any UI designs for it. Once 4.0 is out, the focus on domain management will pick up.

     

     

    No worries (for me anyway), still love all your (Paul/Tyson/Cody) work on blesta :blesta:

  15. Sad State Of Domain Management And Blesta

    in The Lounge

    Posted

    Hello to all :)

    Im still alive eheh :blesta:

    Yes, I know, Domain managment is still in progress, but lets give some more time to Paul/Tyson/Cody to work without pressure :)

    Keep it calm, its not 2016, we are still in the beginning of 2016 and celebrating the New Year eheh :P

    Im a big,big,big... supporter of the New Domain Managment.

    @Licensecart: he is "moaning" because he loves blesta like we all and we fill a litle frustaded not seeing any movment, maybe a simples mokup, or screenshots of the new module/plugin it will calm down everyone ;)

    Regards,

    PV

  17. Modulesbakery Is Closing Their Business...

    in The Lounge

    Posted

    To all :)

    Why dont ask us, me or naja7host or serge, or any outher active dev member to help you all and fix the issues? :)

    We love to help you guys :)

    Modulesbackery and Modulesgarden may be gone but we are still here and we will still help blesta grow.

    I do this on my free time and also because I want to use blesta in our real buisness that is active since 1998 and hopfully will live anouther 17 years :P to the year 2032 wen blesta version is "Blesta V100.0 AKA Fiber" :P and wen im 52 years old lol, I will still virtually programming using my brain waves wired to the net (future keyboard, I hope, eheh)

    Just play nice, we only live Once, so try your best to enjoy it :blesta:

    Regards,

    PV

  18. Support Ticket Widget On Dashboard

    in Support

    Posted

    Hey guys,

     

    I've been looking around and can't find an answer.  If there a way to display the support ticket system as a widget on the dashboard when I log in?? 

     

    Tickets are getting submitted, I get an email notice, but when I log in directly to the dashboard, there is no indication of a new support ticket being submitted.  It would be great to have a widget to display the support ticket desktop....

     

    Thanks

    Hello,

    I have added the widget on my Support Manager Pro it was very easy to implement and its very handy to all customers :)

    I will try to release tomorow the most wanted update to Support Manager Pro :blesta:

    Regards,

    PV

  20. Predefined Responses + Signature

    in Bugs

    Posted

    Hello to all ;)

    I dont like to point to outhers but look at WHMCS, ClientExec, Hostbill or even Ubersmith, all work this way :)

    Signature shows by default,

    If you add an KB link or predifined responde, it shows at the beginning befor signature, and if you focus the cursor for exemple in the midlle of the Ticket it adds the predefined response and/or KB link in the focus position.

    This is really easy to implement with some JavaScript and/or Jquery :)

    I have alredy talk this in the past and if Im rong I have also add the quick solution. I will tey to post the solution here tomorow to add to core :blesta:

    Regards,

    PV

  21. Predefined Responses + Signature

    in Bugs

    Posted

    I believe the signature is set in the ticket reply by default. A predefined response would be appended to the ticket reply making it appear at the end. I think this behavior is normal for most cases, but may be inconvenient if you are using a signature, and would require you to move the text to a more appropriate place.

    When you click to add a predefined response, it can be added either at the beginning or end of the reply text, and we opted for the end. Without more information (such as adding a second step), we couldn't choose a particular place in the reply text to insert the predefined response.

    Just see how I have done on Support Manager Pro, like Mike said :)

    Jquery is our friend :P

    Keep it up :blesta:

    Regards,

    PV

  23. [Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.

    in Contribute

    Posted

    Hi,

     

    If i use this plugin then do I disable the default support in blesta ???

     

    Thanks.

     

    Hello :)

     

    You can use both, but I recomend only work with one, Support Manager or Support Manager Pro, because they are indipendent, but do the same thing, with some extra stuuf :)

     

    Hi PauloV,

     

    I know you are very busy, just wondering if you have an update on this yet?

     

    Thanks.

     

    Hello,

     

    Yes there are alredy some updates, I only have to finish integrate the updates from Blesta 3.6.1 on mine Support Manager Pro to relase :)

     

    Sorry to all, for the late updates, I m trying really hard to update everithing and may everyone happy :P

     

    I will try next week to relase all :blesta:

     

    Regards,

    PV

  24. [Plugin] Blesta Live Chat Rc 1.0.7 - 4ºrc

    in The Marketplace

    Posted

    I will just assume that it's not compatible with 3.6.0.

     

    Thank anyway :)

     

    Hello :)

     

    It works on any version 3.4 or above :)

     

    There are some problems wen blesta is installed on sub folders (not sub domains) because of the relative path

     

    Also there are some problems but only on session storage, but there is a fix for that a few posts above :)

     

    Regards,

    PV

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