PauloV

Thanks
 
Its bases on the latest version, but we have removed many plugins and addons, and also cleaned some confusing code, like Languages.
 
Regards,
PV

(Updated 14-04-2015)
 
 
Hello to all blestars
 
Here it is the Third Release Candidate for Blesta Live Chat 1.0.7
 
 
Here it is the "Biggest" update ever made for "Blesta Live Chat" Plugin with a new clean design (I will try to update screenshots next week)    Atention: To use this you have to uninstall your old "Blesta Live Chat" Plugin, and install this one. Unfortunately this cannot be "Auto Update" because I have made an huge modification and also add the Lastest, most stable "livehelperchat" from github (https://github.com/LiveHelperChat/)   This version brings a LOT of new features and Im going to trie not forget all posting it here   Added: - Live Help Widget Auto detect Language on Client Area (also wen client are not loged in it detects the language) - Live Help Widget Auto detect Name and Email wen client logins to Client Area Fixed: - Fixed quotes in name problem. (bug found by a.daniello)   Added: 10 auto languages detect on Admin/Staff Chat Box (thanks to a.daniello) Fix: Security issue on Chat Box displayin outside Admin/Staff login session (thanks to a.daniello) Added: See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support) Speech to text (now supporting your your voice conversion to text) Files upload Chat search Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example. Cronjobs Callbacks Closed chat callback Unanswered chat callback Asynchronous status loading, not blocking site javascript. XML, JSON export module GEO detection using three different sources Option to configure start chat fields Browser title blinking then there is pending message. Option to limit pro active chat invitation messages based on pending chats. Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. Users blocking Top performance with enabled cache Option to send messges to anonymous site visitors, Voting module FAQ module Online users map Pro active chat invitatio Total pageviews tracking Total pageviews including previous visits tracking Visits tracking, how many times user has been on your page. Auto responder BB Code support. Links recognition. Smiles and few other hidden features First user visit tracking Option to have different pro active messages for different domains. This can be archieved using different identifiers. Protection against spammers using advanced captcha technique without requiring users to enter any captcha code. Flexible permission system, Roles,GroupsUsers Tablet and Mobile friendly And here is the complete list what Blesta Live Chat can do right now   Auto install and preconfigure an Admin/Staff Chat (Staff and Admin can chat with each outher online securelly). Vew in real time (5 seconds delay), all online users, and see what are they doing. Auto install and add Blesta Live Chat Widget on your Blesta Order Froms and Client Area. Blesta Live Chat can do: See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support) Speech to text (now supporting your your voice conversion to text) XMPP support for notifications about new chats. (IPhone, IPad, Android, Blackberry, GTalk etc...) Chrome extension Repeatable sound notifications Work hours See what user see with screenshot feature Drag & Drop widgets, minimize/maximize widgets Multiple chats same time See what users are typing before they send a message Multiple operators Send delayed canned messages as it was real user typing Chats archive Priority queue Chats statistic generation, top chats Resume chat after user closed chat All chats in single window with tabs interface, tabs are remembered before they are closed Chat transcript print Chat transcript send by mail Site widget Page embed mode for live support script or widget mode, or standard mode. Multilanguage Chats transfering Departments Files upload Chat search Automatic transfers between departments Option to generate JS for different departments Option to prefill form fields. Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example. Cronjobs Callbacks Closed chat callback Unanswered chat callback Asynchronous status loading, not blocking site javascript. XML, JSON export module Option to send transcript to users e-mail SMTP support HTTPS support No third parties cookies dependency Previous users chats Online users tracking, including geo detection GEO detection using three different sources Option to configure start chat fields Sounds on pending chats and new messages Google chrome notifications on pending messages. Browser title blinking then there is pending message. Option to limit pro active chat invitation messages based on pending chats. Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. Users blocking Top performance with enabled cache Windows, Linux and Mac native applications. Advanced embed code generation with numerous options of includable code. Template override system Module override system Support for custom extensions Changeable footer and header content Option to send messges to anonymous site visitors, Canned messages Informing then operator or user is typing. Option to see what user is typing before he sends a message Canned messages for desktop client Voting module FAQ module Online users map Pro active chat invitatio Remember me functionality Total pageviews tracking Total pageviews including previous visits tracking Visits tracking, how many times user has been on your page. Time spent on site Auto responder BB Code support. Links recognition. Smiles and few other hidden features First user visit tracking Option for customers mute sounds Option for operators mute messages sounds and new pending chat's sound. Option to monitor online operators. Option to have different pro active messages for different domains. This can be archieved using different identifiers. Dekstop client supports HTTPS Protection against spammers using advanced captcha technique without requiring users to enter any captcha code. Option for operator set online or offline mode. Desktop client for, Windows, Linux, Mac (you can download here https://livehelperchat.com/article/static/5) Flexible permission system, Roles, Groups, Users Tablet and Mobile friendly older fixes:
 
Here it is the Second Release Candidate for Blesta Live Chat 1.0.4
(you can install/upgrade on 3.1.X or 3.2.X, you will not loose any configurations)
Fix: Minor bug detected wen insert javascript with <?include();?> insted of <?php include();?> Added: Shadows to Count Badge like Facebook Badge. Fix: Fixed problem that only afected Firefox and Opera browsers, not displaying Blesta Stats or Blesta Live Chat on the Menu. Fix: Fixed problem that online visitores/chat sessions where still showing on Admin Menu Count Badge. Now it only shows the latest 10 minuts users based on latest activity on site. For this to work you have to be "Online" on "Live Chat" as Staff. Fix: Optimized code to fetch some dinamic paths that could cause errors wen changing Admin or Client Routes. Fix: Now on uninstall/install/upgrade it detects all Admin and Client new Themes and removes/add the code to show the Chat Box Add: Support for Blesta 3.2 new and future themes. Add: Count Menu Badge reformulated to the same as Blesta uses. Add: Now the Count Badge will only show if there is 1 or more users online browsing or chatting. We have changed the badge color to RED to alert and be more visible to staff members. Add: Added PayPal donation link to the Plugin in "Settings->Plugins->Blesta Live Chat". How to Upgrade (if you have alredy installed) (Note: only for 1.0.6 or above):   1º- Download the Blesta Live Chat Plugin here: Download Here (updated 14-04-2015) 2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory. (you will not lose any configurations) 3º- Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, and a new "UPGRADE" button Click on "UPGRADE".   This version brings a lot of bugs detected and also brings the XMPP options    To configure XMPP justo do:   1º- Login to Blesta Live Chat Click on Menu->Settings->XMPP Settings here you can configure settings.   2º-Login to Blesta Live Chat Click on Menu->Settings->Departments Edit a department->Notifications about new chats here you can configure department push settings.     How to install (is very simple):     1º- Download the Blesta Live Chat Plugin here: Download Here (updated updated 14-04-2015) 2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory. 3º- Go to Blesta Admin, and click on Setings->Company->Plugins->Available and it will list the "Blesta Live Chat" plugin, just Click on "INSTALL" 4º- Now you will see on new menu item called "Live Chat", wen you click for the first time, a window will popup to login with the default details:   Username: admin Password: pass##   5º- On the popup windows, in top right click on "Menu", and then click on "Blesta Admin", now change the username, email, and password to your own, and click on "Update".   And thats it   By default on install the Blesta Live Chat plugin, it will also add an "Admin Chat Box" to Blesta Admin, to all Blesta Admins/Staff start chatting, on the bottom right you will see a new button.   And also by default, Blesta Live Chat plugin will add a Live Chat Widget to Blesta Client Area for clients request chatting.   Now you can click on "Menu" then "Settings" and see all the options, like create departments, add new operators and admins, add "Live Help" embebed code widget to your website pages.   This is the first beta plugin release, any bugs found or any susgestions are welcome to post here to fix it.   Later on we will add more functionality and more integrations betwin Blesta and Blesta Live Chat.       How to uninstall:   Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, just Click on "UNINSTALL"   Thats it   We hope you enjoy it.     Special thanks to Remigijus Kiminas from livehelperchat.com that we have based on making the Blesta Live Chat    
More Info below:
 
Because I have a lot of requests to show a little of the upcoming "Blesta Live Chat" here it is a teaser before the beta release
 
 
Teaser 1

in Blesta menu admin on Top, you can see how many clients are online requesting chat.
and the best thing is on the bottom right, as you can see the "Blesta Live Chat" can be use for staff members and admins to chat with each other online inside Blesta admin.
 
Teaser 2

you can see here admins chat window to chat only with staff members and admins
 
 
Teaser 3

on bottom right you can see the chat button, you can put the button code inside any website pages, and not only on Blesta.
 
Teaser 4

here you can see an active chat betwin client and staff member
 
Teaser 5

here you can see the window where staff members can acept and chat with all clients, and see all details like geo location, ip, traced page links, send files or canned responses, and much more 
 
This plugin will be offered for free, and you can host in your hown server/hosting plan 
 
 
FAQ's:
 
1º- How To see online visitores do this:
Login to Blesta Live Chat -Click on Menu->Online Visitores   2º-  How To clean online visitores (if it has an abnormal number on cache like on Blesta Menu) Login to Blesta Live Chat - Click on Menu->Online Visitores->Clear List   3º-  How To go in "Offline Mode": Login to Blesta Live Chat - Click on Menu->Green Man  (click on the litle green man to go Red (Red=offline))   4º-  How To go in "Online Mode": Login to Blesta Live Chat - Click on Menu->Red Man  (click on the litle red man to go Green (Green=online))  
 
We hope you enjoy
 
Regards,
PV

Its not a "bug" (its anouther thing anoying) its Blesta Menu Cache
 
You have to delete the cache files located in "cache"
 
We have uploaded all plugins and mod's with the updated short tags <? to the recomended php tags <?php
 
Please download and test it now
 
Regards,
PV

Thanks for the advice
 
We are now correcting the tags, and we will upload shortly the corrected plugins and mod's without Short Tags
 
Regards,
PV

It does work for non edits, you just need to edit the folder url in the one file as above mate.

I've made a nice edit I believe myself for this support ticket counter. I have a OCD of colours and everything must fit in and look modern. So you can tell I'm not a fan of red on my skins. This little tweaker is much nicer in my opinion. If you like it then you can do it by editing a few things:
 
Go to: /app/views/admin/default/css/theme.css
 
Put this code anywhere:
.status_box{ background: -moz-linear-gradient(top, #theme_header_bg_color_top 19%, #theme_header_bg_color_bottom 100%); /* FF3.6+ */ background: -webkit-gradient(linear, left top, left bottom, color-stop(19%,#theme_header_bg_color_top), color-stop(100%,#theme_header_bg_color_bottom)); /* Chrome,Safari4+ */ background: -webkit-linear-gradient(top, #theme_header_bg_color_top 19%,#theme_header_bg_color_bottom 100%); /* Chrome10+,Safari5.1+ */ background: -o-linear-gradient(top, #theme_header_bg_color_top 19%,#theme_header_bg_color_bottom 100%); /* Opera 11.10+ */ background: -ms-linear-gradient(top, #theme_header_bg_color_top 19%,#theme_header_bg_color_bottom 100%); /* IE10+ */ background: linear-gradient(to bottom, #theme_header_bg_color_top 19%,#theme_header_bg_color_bottom 100%); /* W3C */ filter: progid:DXImageTransform.Microsoft.gradient( startColorstr='#theme_header_bg_color_top', endColorstr='#theme_header_bg_color_bottom',GradientType=0 ); /* IE6-9 */ } Then go to: /plugins/support_manager/views/default/admin_tickets_count.pdt
 
And replace that file with: 
<?=$this->_("SupportManagerPlugin.nav_primary_client.main", true);?><span id='blcou' class='status_box' style='margin-left: 5px;margin-right: -10px;padding: 7px;color:#ffffff;-webkit-border-radius: 5px;-moz-border-radius: 5px;border-radius: 5px;'><?=$status_count['open'];?></span>

Hello
 
We have merged the 3.1.2 changes and the latest changes in this build. You can download on the first post here: http://www.blesta.com/forums/index.php?/topic/2001-support-manager-tickets-delete-merge-spam-multiple-tickets/?p=15031
 
Regards,
PV

(Updated 14-04-2015)
 
 
Hello to all blestars
 
Here it is the Third Release Candidate for Blesta Live Chat 1.0.7
 
 
Here it is the "Biggest" update ever made for "Blesta Live Chat" Plugin with a new clean design (I will try to update screenshots next week)    Atention: To use this you have to uninstall your old "Blesta Live Chat" Plugin, and install this one. Unfortunately this cannot be "Auto Update" because I have made an huge modification and also add the Lastest, most stable "livehelperchat" from github (https://github.com/LiveHelperChat/)   This version brings a LOT of new features and Im going to trie not forget all posting it here   Added: - Live Help Widget Auto detect Language on Client Area (also wen client are not loged in it detects the language) - Live Help Widget Auto detect Name and Email wen client logins to Client Area Fixed: - Fixed quotes in name problem. (bug found by a.daniello)   Added: 10 auto languages detect on Admin/Staff Chat Box (thanks to a.daniello) Fix: Security issue on Chat Box displayin outside Admin/Staff login session (thanks to a.daniello) Added: See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support) Speech to text (now supporting your your voice conversion to text) Files upload Chat search Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example. Cronjobs Callbacks Closed chat callback Unanswered chat callback Asynchronous status loading, not blocking site javascript. XML, JSON export module GEO detection using three different sources Option to configure start chat fields Browser title blinking then there is pending message. Option to limit pro active chat invitation messages based on pending chats. Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. Users blocking Top performance with enabled cache Option to send messges to anonymous site visitors, Voting module FAQ module Online users map Pro active chat invitatio Total pageviews tracking Total pageviews including previous visits tracking Visits tracking, how many times user has been on your page. Auto responder BB Code support. Links recognition. Smiles and few other hidden features First user visit tracking Option to have different pro active messages for different domains. This can be archieved using different identifiers. Protection against spammers using advanced captcha technique without requiring users to enter any captcha code. Flexible permission system, Roles,GroupsUsers Tablet and Mobile friendly And here is the complete list what Blesta Live Chat can do right now   Auto install and preconfigure an Admin/Staff Chat (Staff and Admin can chat with each outher online securelly). Vew in real time (5 seconds delay), all online users, and see what are they doing. Auto install and add Blesta Live Chat Widget on your Blesta Order Froms and Client Area. Blesta Live Chat can do: See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support) Speech to text (now supporting your your voice conversion to text) XMPP support for notifications about new chats. (IPhone, IPad, Android, Blackberry, GTalk etc...) Chrome extension Repeatable sound notifications Work hours See what user see with screenshot feature Drag & Drop widgets, minimize/maximize widgets Multiple chats same time See what users are typing before they send a message Multiple operators Send delayed canned messages as it was real user typing Chats archive Priority queue Chats statistic generation, top chats Resume chat after user closed chat All chats in single window with tabs interface, tabs are remembered before they are closed Chat transcript print Chat transcript send by mail Site widget Page embed mode for live support script or widget mode, or standard mode. Multilanguage Chats transfering Departments Files upload Chat search Automatic transfers between departments Option to generate JS for different departments Option to prefill form fields. Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example. Cronjobs Callbacks Closed chat callback Unanswered chat callback Asynchronous status loading, not blocking site javascript. XML, JSON export module Option to send transcript to users e-mail SMTP support HTTPS support No third parties cookies dependency Previous users chats Online users tracking, including geo detection GEO detection using three different sources Option to configure start chat fields Sounds on pending chats and new messages Google chrome notifications on pending messages. Browser title blinking then there is pending message. Option to limit pro active chat invitation messages based on pending chats. Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. Users blocking Top performance with enabled cache Windows, Linux and Mac native applications. Advanced embed code generation with numerous options of includable code. Template override system Module override system Support for custom extensions Changeable footer and header content Option to send messges to anonymous site visitors, Canned messages Informing then operator or user is typing. Option to see what user is typing before he sends a message Canned messages for desktop client Voting module FAQ module Online users map Pro active chat invitatio Remember me functionality Total pageviews tracking Total pageviews including previous visits tracking Visits tracking, how many times user has been on your page. Time spent on site Auto responder BB Code support. Links recognition. Smiles and few other hidden features First user visit tracking Option for customers mute sounds Option for operators mute messages sounds and new pending chat's sound. Option to monitor online operators. Option to have different pro active messages for different domains. This can be archieved using different identifiers. Dekstop client supports HTTPS Protection against spammers using advanced captcha technique without requiring users to enter any captcha code. Option for operator set online or offline mode. Desktop client for, Windows, Linux, Mac (you can download here https://livehelperchat.com/article/static/5) Flexible permission system, Roles, Groups, Users Tablet and Mobile friendly older fixes:
 
Here it is the Second Release Candidate for Blesta Live Chat 1.0.4
(you can install/upgrade on 3.1.X or 3.2.X, you will not loose any configurations)
Fix: Minor bug detected wen insert javascript with <?include();?> insted of <?php include();?> Added: Shadows to Count Badge like Facebook Badge. Fix: Fixed problem that only afected Firefox and Opera browsers, not displaying Blesta Stats or Blesta Live Chat on the Menu. Fix: Fixed problem that online visitores/chat sessions where still showing on Admin Menu Count Badge. Now it only shows the latest 10 minuts users based on latest activity on site. For this to work you have to be "Online" on "Live Chat" as Staff. Fix: Optimized code to fetch some dinamic paths that could cause errors wen changing Admin or Client Routes. Fix: Now on uninstall/install/upgrade it detects all Admin and Client new Themes and removes/add the code to show the Chat Box Add: Support for Blesta 3.2 new and future themes. Add: Count Menu Badge reformulated to the same as Blesta uses. Add: Now the Count Badge will only show if there is 1 or more users online browsing or chatting. We have changed the badge color to RED to alert and be more visible to staff members. Add: Added PayPal donation link to the Plugin in "Settings->Plugins->Blesta Live Chat". How to Upgrade (if you have alredy installed) (Note: only for 1.0.6 or above):   1º- Download the Blesta Live Chat Plugin here: Download Here (updated 14-04-2015) 2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory. (you will not lose any configurations) 3º- Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, and a new "UPGRADE" button Click on "UPGRADE".   This version brings a lot of bugs detected and also brings the XMPP options    To configure XMPP justo do:   1º- Login to Blesta Live Chat Click on Menu->Settings->XMPP Settings here you can configure settings.   2º-Login to Blesta Live Chat Click on Menu->Settings->Departments Edit a department->Notifications about new chats here you can configure department push settings.     How to install (is very simple):     1º- Download the Blesta Live Chat Plugin here: Download Here (updated updated 14-04-2015) 2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory. 3º- Go to Blesta Admin, and click on Setings->Company->Plugins->Available and it will list the "Blesta Live Chat" plugin, just Click on "INSTALL" 4º- Now you will see on new menu item called "Live Chat", wen you click for the first time, a window will popup to login with the default details:   Username: admin Password: pass##   5º- On the popup windows, in top right click on "Menu", and then click on "Blesta Admin", now change the username, email, and password to your own, and click on "Update".   And thats it   By default on install the Blesta Live Chat plugin, it will also add an "Admin Chat Box" to Blesta Admin, to all Blesta Admins/Staff start chatting, on the bottom right you will see a new button.   And also by default, Blesta Live Chat plugin will add a Live Chat Widget to Blesta Client Area for clients request chatting.   Now you can click on "Menu" then "Settings" and see all the options, like create departments, add new operators and admins, add "Live Help" embebed code widget to your website pages.   This is the first beta plugin release, any bugs found or any susgestions are welcome to post here to fix it.   Later on we will add more functionality and more integrations betwin Blesta and Blesta Live Chat.       How to uninstall:   Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, just Click on "UNINSTALL"   Thats it   We hope you enjoy it.     Special thanks to Remigijus Kiminas from livehelperchat.com that we have based on making the Blesta Live Chat    
More Info below:
 
Because I have a lot of requests to show a little of the upcoming "Blesta Live Chat" here it is a teaser before the beta release
 
 
Teaser 1

in Blesta menu admin on Top, you can see how many clients are online requesting chat.
and the best thing is on the bottom right, as you can see the "Blesta Live Chat" can be use for staff members and admins to chat with each other online inside Blesta admin.
 
Teaser 2

you can see here admins chat window to chat only with staff members and admins
 
 
Teaser 3

on bottom right you can see the chat button, you can put the button code inside any website pages, and not only on Blesta.
 
Teaser 4

here you can see an active chat betwin client and staff member
 
Teaser 5

here you can see the window where staff members can acept and chat with all clients, and see all details like geo location, ip, traced page links, send files or canned responses, and much more 
 
This plugin will be offered for free, and you can host in your hown server/hosting plan 
 
 
FAQ's:
 
1º- How To see online visitores do this:
Login to Blesta Live Chat -Click on Menu->Online Visitores   2º-  How To clean online visitores (if it has an abnormal number on cache like on Blesta Menu) Login to Blesta Live Chat - Click on Menu->Online Visitores->Clear List   3º-  How To go in "Offline Mode": Login to Blesta Live Chat - Click on Menu->Green Man  (click on the litle green man to go Red (Red=offline))   4º-  How To go in "Online Mode": Login to Blesta Live Chat - Click on Menu->Red Man  (click on the litle red man to go Green (Green=online))  
 
We hope you enjoy
 
Regards,
PV

It would be nice if this was renamed support_manager+ or something so users can choose between each one and it won't be affected by the updates.
 
However I would like to see these on the Blesta's official one if they would haha Tick boxes and the Spam section where if the email address is in spam it won't accept it again however adds it to the spam section like you do.

Think I'm going to work on something for this, lol.  Even if its converting all tickets to the emails.  Its easy enough.

Hello,
 
A few more days and we will post the plugin that is indeed an integration from "livehelperchat"
 
In one Blesta Click you will have "livehelperchat" (with allot of code modifications made by us), integrated on Blesta
 
Regards,
PV

It's a free open source live chat. http://livehelperchat.com/

Hello,
 
Problem:
 
Describe the issue you're experiencing: Reciving/Importing emails to Tickets, removes special characters like Latin Characters (á|ã|â|à|é|è|ê|í|ì|î|ó|ò|ô|õ|ú|ù|û|)   Provide detailed steps necessary to reproduce the issue: Send an email to Blesta import with characters like por exemple á|ã|â|à|é|è|ê|í|ì|î|ó|ò|ô|õ|ú|ù|û|       Solution:  
After days testing, tracing and debuging, we finally detect the issues:
 
1º First problem detected: On file plugins/support_manager/vendors/html2text/html2text.class.php we have fount that characters encoded as html are being removed by the line 187:
'/&[^&;]+;/i', // Unknown/unhandled entities and on line 239:
'', // Unknown/unhandled entities We have coment this two lines to not remove the encoded characters like so:
 
change to, on line 187:
//'/&[^&;]+;/i', // Unknown/unhandled entities change to, on line 239:
'', // Unknown/unhandled entities /////////////////////////////////////////////////////////////////////////////
Small extra note and fix: If you whant to see break lines on Tickets (I sure you do ), just do this also on this file:
 
find on the same file on line 147:
"/[\n\t]+/", // Newlines and tabs change to:
"/[\t]+/", // Tabs /////////////////////////////////////////////////////////////////////////////
 
2º Second problem detected: We have detected that html_entity_decode was not being used on body and subject of the email to translate special characters, so to fix it do:
 
Open file: plugins\support_manager\components\email_parser\email_parser.php
 
find on line 174:
// Prefer conversion using iconv, but if the character set is not change to:
// Decode encoded characters $text = html_entity_decode($text); // Prefer conversion using iconv, but if the character set is not 3º The final problem detected, is that the class html2text was being called one second time from "vendors\html2text\" directory, and its not nedded, causing more problems than fixing them
 
Open file: plugins\support_manager\views\default\admin_tickets_reply.pdt
 
find on line 186:
<?php echo $this->TextParser->encode("markdown", $this->Html->_($reply->details, true));?> change to (this fix also fixes the breaklines issue):
<?php echo nl2br($this->Html->_($reply->details, true));?> Open file: plugins\support_manager\views\default\client_tickets_reply.pdt
 
find on line 137:
<?php echo $this->TextParser->encode("markdown", $this->Html->_($reply->details, true));?> change to (this fix also fixes the breaklines issue):
<?php echo nl2br($this->Html->_($reply->details, true));?> And thats it
 
I hope this will help outhers.
 
Blesta can close this issue
 
 
Regards,
PV

(Updated 14-04-2015)
 
 
Hello to all blestars
 
Here it is the Third Release Candidate for Blesta Live Chat 1.0.7
 
 
Here it is the "Biggest" update ever made for "Blesta Live Chat" Plugin with a new clean design (I will try to update screenshots next week)    Atention: To use this you have to uninstall your old "Blesta Live Chat" Plugin, and install this one. Unfortunately this cannot be "Auto Update" because I have made an huge modification and also add the Lastest, most stable "livehelperchat" from github (https://github.com/LiveHelperChat/)   This version brings a LOT of new features and Im going to trie not forget all posting it here   Added: - Live Help Widget Auto detect Language on Client Area (also wen client are not loged in it detects the language) - Live Help Widget Auto detect Name and Email wen client logins to Client Area Fixed: - Fixed quotes in name problem. (bug found by a.daniello)   Added: 10 auto languages detect on Admin/Staff Chat Box (thanks to a.daniello) Fix: Security issue on Chat Box displayin outside Admin/Staff login session (thanks to a.daniello) Added: See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support) Speech to text (now supporting your your voice conversion to text) Files upload Chat search Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example. Cronjobs Callbacks Closed chat callback Unanswered chat callback Asynchronous status loading, not blocking site javascript. XML, JSON export module GEO detection using three different sources Option to configure start chat fields Browser title blinking then there is pending message. Option to limit pro active chat invitation messages based on pending chats. Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. Users blocking Top performance with enabled cache Option to send messges to anonymous site visitors, Voting module FAQ module Online users map Pro active chat invitatio Total pageviews tracking Total pageviews including previous visits tracking Visits tracking, how many times user has been on your page. Auto responder BB Code support. Links recognition. Smiles and few other hidden features First user visit tracking Option to have different pro active messages for different domains. This can be archieved using different identifiers. Protection against spammers using advanced captcha technique without requiring users to enter any captcha code. Flexible permission system, Roles,GroupsUsers Tablet and Mobile friendly And here is the complete list what Blesta Live Chat can do right now   Auto install and preconfigure an Admin/Staff Chat (Staff and Admin can chat with each outher online securelly). Vew in real time (5 seconds delay), all online users, and see what are they doing. Auto install and add Blesta Live Chat Widget on your Blesta Order Froms and Client Area. Blesta Live Chat can do: See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support) Speech to text (now supporting your your voice conversion to text) XMPP support for notifications about new chats. (IPhone, IPad, Android, Blackberry, GTalk etc...) Chrome extension Repeatable sound notifications Work hours See what user see with screenshot feature Drag & Drop widgets, minimize/maximize widgets Multiple chats same time See what users are typing before they send a message Multiple operators Send delayed canned messages as it was real user typing Chats archive Priority queue Chats statistic generation, top chats Resume chat after user closed chat All chats in single window with tabs interface, tabs are remembered before they are closed Chat transcript print Chat transcript send by mail Site widget Page embed mode for live support script or widget mode, or standard mode. Multilanguage Chats transfering Departments Files upload Chat search Automatic transfers between departments Option to generate JS for different departments Option to prefill form fields. Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example. Cronjobs Callbacks Closed chat callback Unanswered chat callback Asynchronous status loading, not blocking site javascript. XML, JSON export module Option to send transcript to users e-mail SMTP support HTTPS support No third parties cookies dependency Previous users chats Online users tracking, including geo detection GEO detection using three different sources Option to configure start chat fields Sounds on pending chats and new messages Google chrome notifications on pending messages. Browser title blinking then there is pending message. Option to limit pro active chat invitation messages based on pending chats. Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. Users blocking Top performance with enabled cache Windows, Linux and Mac native applications. Advanced embed code generation with numerous options of includable code. Template override system Module override system Support for custom extensions Changeable footer and header content Option to send messges to anonymous site visitors, Canned messages Informing then operator or user is typing. Option to see what user is typing before he sends a message Canned messages for desktop client Voting module FAQ module Online users map Pro active chat invitatio Remember me functionality Total pageviews tracking Total pageviews including previous visits tracking Visits tracking, how many times user has been on your page. Time spent on site Auto responder BB Code support. Links recognition. Smiles and few other hidden features First user visit tracking Option for customers mute sounds Option for operators mute messages sounds and new pending chat's sound. Option to monitor online operators. Option to have different pro active messages for different domains. This can be archieved using different identifiers. Dekstop client supports HTTPS Protection against spammers using advanced captcha technique without requiring users to enter any captcha code. Option for operator set online or offline mode. Desktop client for, Windows, Linux, Mac (you can download here https://livehelperchat.com/article/static/5) Flexible permission system, Roles, Groups, Users Tablet and Mobile friendly older fixes:
 
Here it is the Second Release Candidate for Blesta Live Chat 1.0.4
(you can install/upgrade on 3.1.X or 3.2.X, you will not loose any configurations)
Fix: Minor bug detected wen insert javascript with <?include();?> insted of <?php include();?> Added: Shadows to Count Badge like Facebook Badge. Fix: Fixed problem that only afected Firefox and Opera browsers, not displaying Blesta Stats or Blesta Live Chat on the Menu. Fix: Fixed problem that online visitores/chat sessions where still showing on Admin Menu Count Badge. Now it only shows the latest 10 minuts users based on latest activity on site. For this to work you have to be "Online" on "Live Chat" as Staff. Fix: Optimized code to fetch some dinamic paths that could cause errors wen changing Admin or Client Routes. Fix: Now on uninstall/install/upgrade it detects all Admin and Client new Themes and removes/add the code to show the Chat Box Add: Support for Blesta 3.2 new and future themes. Add: Count Menu Badge reformulated to the same as Blesta uses. Add: Now the Count Badge will only show if there is 1 or more users online browsing or chatting. We have changed the badge color to RED to alert and be more visible to staff members. Add: Added PayPal donation link to the Plugin in "Settings->Plugins->Blesta Live Chat". How to Upgrade (if you have alredy installed) (Note: only for 1.0.6 or above):   1º- Download the Blesta Live Chat Plugin here: Download Here (updated 14-04-2015) 2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory. (you will not lose any configurations) 3º- Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, and a new "UPGRADE" button Click on "UPGRADE".   This version brings a lot of bugs detected and also brings the XMPP options    To configure XMPP justo do:   1º- Login to Blesta Live Chat Click on Menu->Settings->XMPP Settings here you can configure settings.   2º-Login to Blesta Live Chat Click on Menu->Settings->Departments Edit a department->Notifications about new chats here you can configure department push settings.     How to install (is very simple):     1º- Download the Blesta Live Chat Plugin here: Download Here (updated updated 14-04-2015) 2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory. 3º- Go to Blesta Admin, and click on Setings->Company->Plugins->Available and it will list the "Blesta Live Chat" plugin, just Click on "INSTALL" 4º- Now you will see on new menu item called "Live Chat", wen you click for the first time, a window will popup to login with the default details:   Username: admin Password: pass##   5º- On the popup windows, in top right click on "Menu", and then click on "Blesta Admin", now change the username, email, and password to your own, and click on "Update".   And thats it   By default on install the Blesta Live Chat plugin, it will also add an "Admin Chat Box" to Blesta Admin, to all Blesta Admins/Staff start chatting, on the bottom right you will see a new button.   And also by default, Blesta Live Chat plugin will add a Live Chat Widget to Blesta Client Area for clients request chatting.   Now you can click on "Menu" then "Settings" and see all the options, like create departments, add new operators and admins, add "Live Help" embebed code widget to your website pages.   This is the first beta plugin release, any bugs found or any susgestions are welcome to post here to fix it.   Later on we will add more functionality and more integrations betwin Blesta and Blesta Live Chat.       How to uninstall:   Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, just Click on "UNINSTALL"   Thats it   We hope you enjoy it.     Special thanks to Remigijus Kiminas from livehelperchat.com that we have based on making the Blesta Live Chat    
More Info below:
 
Because I have a lot of requests to show a little of the upcoming "Blesta Live Chat" here it is a teaser before the beta release
 
 
Teaser 1

in Blesta menu admin on Top, you can see how many clients are online requesting chat.
and the best thing is on the bottom right, as you can see the "Blesta Live Chat" can be use for staff members and admins to chat with each other online inside Blesta admin.
 
Teaser 2

you can see here admins chat window to chat only with staff members and admins
 
 
Teaser 3

on bottom right you can see the chat button, you can put the button code inside any website pages, and not only on Blesta.
 
Teaser 4

here you can see an active chat betwin client and staff member
 
Teaser 5

here you can see the window where staff members can acept and chat with all clients, and see all details like geo location, ip, traced page links, send files or canned responses, and much more 
 
This plugin will be offered for free, and you can host in your hown server/hosting plan 
 
 
FAQ's:
 
1º- How To see online visitores do this:
Login to Blesta Live Chat -Click on Menu->Online Visitores   2º-  How To clean online visitores (if it has an abnormal number on cache like on Blesta Menu) Login to Blesta Live Chat - Click on Menu->Online Visitores->Clear List   3º-  How To go in "Offline Mode": Login to Blesta Live Chat - Click on Menu->Green Man  (click on the litle green man to go Red (Red=offline))   4º-  How To go in "Online Mode": Login to Blesta Live Chat - Click on Menu->Red Man  (click on the litle red man to go Green (Green=online))  
 
We hope you enjoy
 
Regards,
PV

(Updated 14-04-2015)
 
 
Hello to all blestars
 
Here it is the Third Release Candidate for Blesta Live Chat 1.0.7
 
 
Here it is the "Biggest" update ever made for "Blesta Live Chat" Plugin with a new clean design (I will try to update screenshots next week)    Atention: To use this you have to uninstall your old "Blesta Live Chat" Plugin, and install this one. Unfortunately this cannot be "Auto Update" because I have made an huge modification and also add the Lastest, most stable "livehelperchat" from github (https://github.com/LiveHelperChat/)   This version brings a LOT of new features and Im going to trie not forget all posting it here   Added: - Live Help Widget Auto detect Language on Client Area (also wen client are not loged in it detects the language) - Live Help Widget Auto detect Name and Email wen client logins to Client Area Fixed: - Fixed quotes in name problem. (bug found by a.daniello)   Added: 10 auto languages detect on Admin/Staff Chat Box (thanks to a.daniello) Fix: Security issue on Chat Box displayin outside Admin/Staff login session (thanks to a.daniello) Added: See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support) Speech to text (now supporting your your voice conversion to text) Files upload Chat search Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example. Cronjobs Callbacks Closed chat callback Unanswered chat callback Asynchronous status loading, not blocking site javascript. XML, JSON export module GEO detection using three different sources Option to configure start chat fields Browser title blinking then there is pending message. Option to limit pro active chat invitation messages based on pending chats. Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. Users blocking Top performance with enabled cache Option to send messges to anonymous site visitors, Voting module FAQ module Online users map Pro active chat invitatio Total pageviews tracking Total pageviews including previous visits tracking Visits tracking, how many times user has been on your page. Auto responder BB Code support. Links recognition. Smiles and few other hidden features First user visit tracking Option to have different pro active messages for different domains. This can be archieved using different identifiers. Protection against spammers using advanced captcha technique without requiring users to enter any captcha code. Flexible permission system, Roles,GroupsUsers Tablet and Mobile friendly And here is the complete list what Blesta Live Chat can do right now   Auto install and preconfigure an Admin/Staff Chat (Staff and Admin can chat with each outher online securelly). Vew in real time (5 seconds delay), all online users, and see what are they doing. Auto install and add Blesta Live Chat Widget on your Blesta Order Froms and Client Area. Blesta Live Chat can do: See what user see with screenshot feature, Co-Browsing/Screen sharing (See in real time what your user sees on screen) (needs nodejs installed on server to fully support) Speech to text (now supporting your your voice conversion to text) XMPP support for notifications about new chats. (IPhone, IPad, Android, Blackberry, GTalk etc...) Chrome extension Repeatable sound notifications Work hours See what user see with screenshot feature Drag & Drop widgets, minimize/maximize widgets Multiple chats same time See what users are typing before they send a message Multiple operators Send delayed canned messages as it was real user typing Chats archive Priority queue Chats statistic generation, top chats Resume chat after user closed chat All chats in single window with tabs interface, tabs are remembered before they are closed Chat transcript print Chat transcript send by mail Site widget Page embed mode for live support script or widget mode, or standard mode. Multilanguage Chats transfering Departments Files upload Chat search Automatic transfers between departments Option to generate JS for different departments Option to prefill form fields. Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example. Cronjobs Callbacks Closed chat callback Unanswered chat callback Asynchronous status loading, not blocking site javascript. XML, JSON export module Option to send transcript to users e-mail SMTP support HTTPS support No third parties cookies dependency Previous users chats Online users tracking, including geo detection GEO detection using three different sources Option to configure start chat fields Sounds on pending chats and new messages Google chrome notifications on pending messages. Browser title blinking then there is pending message. Option to limit pro active chat invitation messages based on pending chats. Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. Users blocking Top performance with enabled cache Windows, Linux and Mac native applications. Advanced embed code generation with numerous options of includable code. Template override system Module override system Support for custom extensions Changeable footer and header content Option to send messges to anonymous site visitors, Canned messages Informing then operator or user is typing. Option to see what user is typing before he sends a message Canned messages for desktop client Voting module FAQ module Online users map Pro active chat invitatio Remember me functionality Total pageviews tracking Total pageviews including previous visits tracking Visits tracking, how many times user has been on your page. Time spent on site Auto responder BB Code support. Links recognition. Smiles and few other hidden features First user visit tracking Option for customers mute sounds Option for operators mute messages sounds and new pending chat's sound. Option to monitor online operators. Option to have different pro active messages for different domains. This can be archieved using different identifiers. Dekstop client supports HTTPS Protection against spammers using advanced captcha technique without requiring users to enter any captcha code. Option for operator set online or offline mode. Desktop client for, Windows, Linux, Mac (you can download here https://livehelperchat.com/article/static/5) Flexible permission system, Roles, Groups, Users Tablet and Mobile friendly older fixes:
 
Here it is the Second Release Candidate for Blesta Live Chat 1.0.4
(you can install/upgrade on 3.1.X or 3.2.X, you will not loose any configurations)
Fix: Minor bug detected wen insert javascript with <?include();?> insted of <?php include();?> Added: Shadows to Count Badge like Facebook Badge. Fix: Fixed problem that only afected Firefox and Opera browsers, not displaying Blesta Stats or Blesta Live Chat on the Menu. Fix: Fixed problem that online visitores/chat sessions where still showing on Admin Menu Count Badge. Now it only shows the latest 10 minuts users based on latest activity on site. For this to work you have to be "Online" on "Live Chat" as Staff. Fix: Optimized code to fetch some dinamic paths that could cause errors wen changing Admin or Client Routes. Fix: Now on uninstall/install/upgrade it detects all Admin and Client new Themes and removes/add the code to show the Chat Box Add: Support for Blesta 3.2 new and future themes. Add: Count Menu Badge reformulated to the same as Blesta uses. Add: Now the Count Badge will only show if there is 1 or more users online browsing or chatting. We have changed the badge color to RED to alert and be more visible to staff members. Add: Added PayPal donation link to the Plugin in "Settings->Plugins->Blesta Live Chat". How to Upgrade (if you have alredy installed) (Note: only for 1.0.6 or above):   1º- Download the Blesta Live Chat Plugin here: Download Here (updated 14-04-2015) 2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory. (you will not lose any configurations) 3º- Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, and a new "UPGRADE" button Click on "UPGRADE".   This version brings a lot of bugs detected and also brings the XMPP options    To configure XMPP justo do:   1º- Login to Blesta Live Chat Click on Menu->Settings->XMPP Settings here you can configure settings.   2º-Login to Blesta Live Chat Click on Menu->Settings->Departments Edit a department->Notifications about new chats here you can configure department push settings.     How to install (is very simple):     1º- Download the Blesta Live Chat Plugin here: Download Here (updated updated 14-04-2015) 2º- Uncompress, and upload the folder "live_chat" to blesta /plugins/ directory. 3º- Go to Blesta Admin, and click on Setings->Company->Plugins->Available and it will list the "Blesta Live Chat" plugin, just Click on "INSTALL" 4º- Now you will see on new menu item called "Live Chat", wen you click for the first time, a window will popup to login with the default details:   Username: admin Password: pass##   5º- On the popup windows, in top right click on "Menu", and then click on "Blesta Admin", now change the username, email, and password to your own, and click on "Update".   And thats it   By default on install the Blesta Live Chat plugin, it will also add an "Admin Chat Box" to Blesta Admin, to all Blesta Admins/Staff start chatting, on the bottom right you will see a new button.   And also by default, Blesta Live Chat plugin will add a Live Chat Widget to Blesta Client Area for clients request chatting.   Now you can click on "Menu" then "Settings" and see all the options, like create departments, add new operators and admins, add "Live Help" embebed code widget to your website pages.   This is the first beta plugin release, any bugs found or any susgestions are welcome to post here to fix it.   Later on we will add more functionality and more integrations betwin Blesta and Blesta Live Chat.       How to uninstall:   Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Blesta Live Chat" plugin, just Click on "UNINSTALL"   Thats it   We hope you enjoy it.     Special thanks to Remigijus Kiminas from livehelperchat.com that we have based on making the Blesta Live Chat    
More Info below:
 
Because I have a lot of requests to show a little of the upcoming "Blesta Live Chat" here it is a teaser before the beta release
 
 
Teaser 1

in Blesta menu admin on Top, you can see how many clients are online requesting chat.
and the best thing is on the bottom right, as you can see the "Blesta Live Chat" can be use for staff members and admins to chat with each other online inside Blesta admin.
 
Teaser 2

you can see here admins chat window to chat only with staff members and admins
 
 
Teaser 3

on bottom right you can see the chat button, you can put the button code inside any website pages, and not only on Blesta.
 
Teaser 4

here you can see an active chat betwin client and staff member
 
Teaser 5

here you can see the window where staff members can acept and chat with all clients, and see all details like geo location, ip, traced page links, send files or canned responses, and much more 
 
This plugin will be offered for free, and you can host in your hown server/hosting plan 
 
 
FAQ's:
 
1º- How To see online visitores do this:
Login to Blesta Live Chat -Click on Menu->Online Visitores   2º-  How To clean online visitores (if it has an abnormal number on cache like on Blesta Menu) Login to Blesta Live Chat - Click on Menu->Online Visitores->Clear List   3º-  How To go in "Offline Mode": Login to Blesta Live Chat - Click on Menu->Green Man  (click on the litle green man to go Red (Red=offline))   4º-  How To go in "Online Mode": Login to Blesta Live Chat - Click on Menu->Red Man  (click on the litle red man to go Green (Green=online))  
 
We hope you enjoy
 
Regards,
PV

Hello Blestars
 
 
 
See first post with updated download
 

Now we have add two new buttons "Merge" and "Permanent Delete"

Now you can Merge Two or More Tickets in to one Single Ticket, and also you can Permanent Delete tickets without problems.

We have attached the complete plugin with some fixes and optimised code, just upload and replace your support_manager folder.

====================================================================
If you didn´t run the qwery already, just do:

Open phpMyAdmin form your host, select your database on the left, and then on the right click on "SQL" and add this below:
 
ALTER TABLE `support_tickets` CHANGE `status` `status` ENUM( 'open', 'awaiting_reply', 'in_progress', 'closed', 'spam', 'deleted' ) CHARACTER SET utf8 COLLATE utf8_unicode_ci NOT NULL DEFAULT 'open'; Now click on "Execute" button to run the qwery.
====================================================================

If you find any bugs just tell us

P.S- We will next week add the function to check SPAM status emails against new emails, and also add the button "Permanent Delete" to only show on "Delete" status, but today we have no time to add more code

We hope you enjoy
Regards,
PV

What browser and version are you using?
 
We have testds on the latest IE, FF, Safari, GC without bugs
 
The only bug is on CSS for the buttons that lose the background colors that we are going to fix today, and maybe today we will add the "Merge" and "Permanent Delete" Tickets
 
P.S- Thanks for compiling everithing (I have it compiled with some extra fixes, I will post the Update as a file easy to execute)
 
Regards,
PV

Hello,
Just to say the Blesta Live Chat plugin is 99% done, one more week and we will release it
Are you ready for it?
Regards,
Paulo V

Final solution that is 100% working, and now, can add also responses on character focus, the way that should work   Open plugins/support_manager/views/default/admin_tickets_add.pdt   on line 177   change from:   function setPredefinedResponse(response_id) { $(document).blestaRequest('GET', '" . $this->Html->safe($this->base_uri . "plugin/support_manager/admin_tickets/getresponse/") . "' + response_id, {}, function(data) { if (data) { $('#details').val($('#details').val() + data); $('#details').scrollTop($('#details')[0].scrollHeight); } }, null, {dataType:'json'} ); }   To:   jQuery.fn.extend({ insertAtCaret: function(myValue){ return this.each(function(i) { if (document.selection) { //For browsers like Internet Explorer this.focus(); sel = document.selection.createRange(); sel.text = myValue; this.focus(); } else if (this.selectionStart || this.selectionStart == '0') { //For browsers like Firefox and Webkit based var startPos = this.selectionStart; var endPos = this.selectionEnd; var scrollTop = this.scrollTop; this.value = this.value.substring(0, startPos)+myValue+this.value.substring(endPos,this.value.length); this.focus(); this.selectionStart = startPos + myValue.length; this.selectionEnd = startPos + myValue.length; this.scrollTop = scrollTop; } else { this.value += myValue; this.focus(); } }) } }); function setPredefinedResponse(response_id) { $(document).blestaRequest('GET', '" . $this->Html->safe($this->base_uri . "plugin/support_manager/admin_tickets/getresponse/") . "' + response_id, {}, function(data) { if (data) { $('#details').insertAtCaret(data); } }, null, {dataType:'json'} ); } Please test and send feedback
 
Regards,
Paulo V

UPDATED 09-05-2018
- Add an extra option on Suport Manager Pro in Plugin manager to showw All Companies Tickets. By default only shows the selected Companie Ticket, you can change it now to show all. Thanks to WebhostingNZ.com (not testes 100% because we dont have MultiCompany to test it  )
- Optimised code. Removed some CSS and Javascript that was duplicated has latest Blesta alredy include in CORE
- Some minor changes in Ticket Replay on Admin side to better display Notes, Replies, Logs
 
UPDATED 15-03-2018
- Merged all Support Manager 2.12.0 Core compatible with latest PHP 7.0/7.1
- Fixed all issues found by blestares ( ) using on PHP 7.0 / 7.1
Note: Have to clean more code but is almost 95% clean now  mostly change array into [ ] and " " into ' '
I have made alot of testing, but maybe I have miss something. If you found any bugs please tell me to start adding new features
 
 
New Screen SHots 2016  (I will update the screen shots late this weekend to 2018 ones  )
 

 

 

 
 

 

 
 

 
 
 

 
Added: GitHub repository to check, help, and download: https://github.com/qlpqlp/Blesta  (have to update to 2018 code)
 
BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!!
BEFORE ANY INSTALATION OR UPGRADE
BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!!
How to Install (Only for Support Manager Pro and Blesta 4.2.2 or Above)?
If you want all functionality of the "Support Manager Pro" and atthe same time have "Support Manager" original, just do:
1º- Download the full Suport Manager Pro Plugin here -> Download Support Manager Pro Plugin (updated 15-03-2018) 
2º- Uncompress, and upload the folder "support_managerpro" to blesta /plugins/ directory.
3º- Go to Blesta Admin, and click on Setings->Company->Plugins->Available and it will list the "Support Manager Pro" plugin, just Click on "INSTALL"   4º- Now you will see on new menu item called "Support Pro". Now you have to configure everything like the original Support Manager.  
====================================================================================================
BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!!
BEFORE ANY INSTALATION OR UPGRADE
BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!!
====================================================================================================
How to Upgrade (Only for Support Manager Pro and Blesta 4.2.2 or Above)?
If you want all functionality of the "Support Manager Pro" and atthe same time have "Support Manager" original, just do:
1º- Download the full Suport Manager Pro Plugin here -> Download Support Manager Pro Plugin (updated 15-03-2018)
2º- Uncompress, and upload the folder "support_managerpro" to blesta /plugins/ directory.
3º- Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Support Manager Pro" plugin, just Click on "UPGRADE"  
====================================================================================================
 
27-02-2014: A special thanks to CubicWebs for helping in the css marktup
13-03-2014: A special thanks to @cloudrck for helping in detecting a bug 
15-03-2018: A special thanks to @velaware for helping in detecting a bug 


Any bugs or sugestions, tell us.

We hope you like it


Regards,
PV

Plugins can only render widgets on designated pages as per the Plugin actions documentation.
Keep in mind that plugins can create their own pages, and Blesta can not tell a plugin that it should render a widget, that's up to the plugin to decide.
 
However, we are planning on adding some new features in 3.2 that will make it possible to add javascript code to every page. This could then be used to modify the DOM however you want.

CORE-828

While it may not be specifically a built in feature I really see that as a bug.

I'm not sure if that's a bug or a feature request mate but yeah it would help haha.

This belongs to CORE-547 and is tentatively scheduled for 3.2. It's not complete yet, and is not guaranteed to be in this release.. but because it's client related, and the theme for 3.2 is "client area" I'd like to see it.