PauloV Posted June 30, 2014 Report Share Posted June 30, 2014 Hello Paul/Cody/Tyson I saw in CORE-450 that you are planning some new functions on Support Manager that we were working on it (Display Services/Assign Service to Tickets), and ofcourse custum filds that are welcome Can I ask for you to add this also that is very easy, and so we do not nedded to continue with "Support Manager Pro", and we can STOP some confusing in Support Manager Native / Pro Import "Email Name", and not only the "Email" wen its not a registered client Add a "Trash" (visible only by Staff) status (to move to trash) Add a "Spam" (visible only by staff) status (to move to spam, and also to prevent importing by pipe/pop3/imap all tickets that are from the same email in the "spam") Add a action "Delete", to be able to "Delete Tickets" with a "Popup Warning" to prevent any missclicking Add in Ticket View a "Quick Add Client" button wen is not a Registered Client On Staff Replying to a Ticket, change the status to "Awaiting Reply" You can also add our javascript code to correct the "Signature" problem wen you trie to add a "Predefined Response" and it adds after the signature insted of adding before. Logs entries in light grey and with no padding/magins on top and bottom Notes in full yellow and not only the title Client and Staff Responses and title with no padding/magins on top and bottom. There is unecessery spaces betwin all entries Notification Badge on how many open tickets are, in Admin Support Menu and also in Client Support Menu Thanks in advance, PV handoyo and Shyuan 2 Quote Link to comment Share on other sites More sharing options...
alexistkd Posted June 30, 2014 Report Share Posted June 30, 2014 +1 all in the native support manager will be better Quote Link to comment Share on other sites More sharing options...
Michael Posted June 30, 2014 Report Share Posted June 30, 2014 -1 haha I prefer the normal support system as it is. With minor improvements not advanced and over the top. Quote Link to comment Share on other sites More sharing options...
PauloV Posted June 30, 2014 Author Report Share Posted June 30, 2014 -1 haha I prefer the normal support system as it is. With minor improvements not advanced and over the top. For the quantity of the Downloads (more than 200 downloads until today only on Support Manager Pro), and emails that we have recived from Support Manager Pro, I think everyone wants everithing that we have added above, its not in anyway advance In Support Manager native there is right now many "advance" functionality that we have initially added on our Support Manager Pro mod: Multi Select Split Ticket Merge Tickets Delete Replies And they are releasing next: Services Selection on Ticket (CORE-450) Custom Fields (CORE-450) Quote Reply (CORE-1318) Now its not so advance, its some minor option to help "us all" Maybe it could add an Advance option (now its advance ), to be able to disable some functions, for exemple functions you dont want Maybe you dont recive many tickets as we do (we recive from clients 20 to 50 Tickets per day, and we open several Tickets, not counting all replies) Shyuan 1 Quote Link to comment Share on other sites More sharing options...
Michael Posted June 30, 2014 Report Share Posted June 30, 2014 For the quantity of the Downloads (more than 200 downloads until today only on Support Manager Pro), and emails that we have recived from Support Manager Pro, I think everyone wants everithing that we have added above, its not in anyway advance In Support Manager native there is right now many "advance" functionality that we have initially added on our Support Manager Pro mod: Multi Select Split Ticket Merge Tickets Delete Replies And they are releasing next: Services Selection on Ticket (CORE-450) Custom Fields (CORE-450) Quote Reply (CORE-1318) Now its not so advance, its some minor option to help "us all" Maybe it could add an Advance option (now its advance ), to be able to disable some functions, for exemple functions you dont want Maybe you dont recive many tickets as we do (we recive from clients 20 to 50 Tickets per day, and we open several Tickets, not counting all replies) Yeah people like some But I don't like clutter, maybe provide Support Manager Pro in the Blesta for people to click install but not replace their default one. PauloV and Shyuan 2 Quote Link to comment Share on other sites More sharing options...
Shyuan Posted June 30, 2014 Report Share Posted June 30, 2014 Yeah people like some But I don't like clutter, maybe provide Support Manager Pro in the Blesta for people to click install but not replace their default one. This idea seems good, since not everyone has same preferences. I'm fine with both ways, direct integration or install it. Quote Link to comment Share on other sites More sharing options...
Blesta Addons Posted June 30, 2014 Report Share Posted June 30, 2014 +1 that will liberate some time of MR PauloV then he will bring us new FREE CONTENT PauloV 1 Quote Link to comment Share on other sites More sharing options...
alexistkd Posted June 30, 2014 Report Share Posted June 30, 2014 i think all blesta people need to have all options/functions of both support manager native and pro combined into one and have options settings all configurable so if people dont like something they may disable/enable if they want to Darin and PauloV 2 Quote Link to comment Share on other sites More sharing options...
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