Blesta Addons Posted April 7, 2016 Report Share Posted April 7, 2016 how to add ticket subject to the notice email of ticket . to recieve email subject like Update to Ticket -b9c26e- subject of ticket as now we have only ticket hach and tiocket id as tags for email . Quote Link to comment Share on other sites More sharing options...
0 Michael Posted April 7, 2016 Report Share Posted April 7, 2016 Why not use something like: Naja7Host {ticket.department_name} - {ticket.summary} #{ticket.code} [{ticket_hash_code}] Blesta Addons 1 Quote Link to comment Share on other sites More sharing options...
0 evolvewh Posted April 7, 2016 Report Share Posted April 7, 2016 Update to ticket {ticket_hash_code}: {ticket.summary} Blesta Addons and Michael 2 Quote Link to comment Share on other sites More sharing options...
0 Blesta Addons Posted April 7, 2016 Author Report Share Posted April 7, 2016 thanks for the quick response . the email templates for support manager should be updated , as now it only show 3 available tags !!!! Quote Link to comment Share on other sites More sharing options...
0 Paul Posted April 7, 2016 Report Share Posted April 7, 2016 thanks for the quick response . the email templates for support manager should be updated , as now it only show 3 available tags !!!! Not all tags are listed, see https://docs.blesta.com/display/user/Support+Manager#SupportManager-SupportEmails for a more complete list of available tags. Michael 1 Quote Link to comment Share on other sites More sharing options...
0 Blesta Addons Posted April 7, 2016 Author Report Share Posted April 7, 2016 Not all tags are listed, see https://docs.blesta.com/display/user/Support+Manager#SupportManager-SupportEmails for a more complete list of available tags. we can use this tags in auto close email ? Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted April 8, 2016 Report Share Posted April 8, 2016 we can use this tags in auto close email ? The auto-close ticket email uses the Ticket Updated email template. These are all the tags available. Quote Link to comment Share on other sites More sharing options...
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Blesta Addons
how to add ticket subject to the notice email of ticket .
to recieve email subject like
Update to Ticket -b9c26e- subject of ticket
as now we have only ticket hach and tiocket id as tags for email .
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