Rocketz

awesome, i can't wait for that! But that's only a band-aid for what i'm looking to do. But still, that would be a great step forward for the support manager

There are a lot of repeated requests from customers. Like website migrations, restores, security stuff etc I currently have a form setup to ask for that information on the website, but I'd like to have that implemented within Blesta instead. So how can I set this up : Customer goes to open a ticket. Is shown a list of common support requests, clicks one A form shows up, asking for specific info That specific info is then created in a ticket (sensitive info in a note)

thanks guys. Is there a way to make that facebook-type notification work with support manager pro? I didn't know you couldn't link services in the original support manager

Parallels is the worst company in the world. I haven't used them in years, but when I was with them, you were nickle and dimed for everything. Need a bug fixed? Pay for support to report it. Our update broke things? No worries, pay for support. Things like that. No way to run a business with that kind of partnership. Buggy updates and really bad support.

With Support Manager Pro, on the client dashboard, there's a new section, that shows open tickets. Is there a way to do this with the built-in support manager?

as much as i don't like cPanel's business, the people who run it, how they run the company... it's still the best panel to use. And not because customers are familiar with it. If you have a nice UI, customers don't care. The reason why, is that there's so many resources available for cpanel. Fixes, tweaks, customizations, a pretty good API, and so many people using it, that security issues are found and fixed pretty quick (with exceptions.. backup exploit, looking at you) I'd love it if Interworx was more solid. I like their implementation, but they don't really have the staff or features. I question their long term stability. DirectAdmin is the same thing. Parallels, don't even get me started. So to sum it up, go with cPanel, as bad as a business as they are, the sheer amount of people using it make it viable.

Right, it's a good time to really market the privacy aspect of Blesta. But we go back to what you guys need to do to grow into the hosting industry, feature-wise. Maybe re-prioritize some stuff? Up to you, but there's a lot you guys can do to take advantage of this. If my competitor did this for me, I'd be dancing all night, and then work on removing them from the picture Maybe a good time to talk to 3rd party developers, pay to integrate their modules directly into Blesta, making migrations from WHMCS a lot easier, a less costly and complicated process. At least to grow it quickly while you have all eyes on you

In other words to Paul and company : DON'T MISS THIS BOAT. this is a gift to you guys, take advantage of it

I swear, history keeps repeating itself. This is the same thing Modernbill tried to pull years ago, and 2 years later they lost their entire market share. Well this, and just other bad development decisions. funny, because it's that act that created room for WHMCS.

I don't understand this one. Is this from within the order form, so when someone hits the blesta order form, instead of via product link, they see the price you want them to see?

I don't do it to be mean - it''s just early enough in the Blesta game to try and get some higher standards for third party developers vs what the competitors have. Blesta is really well coded, let's keep it that way with all modules and plugins too. The competitors have a race to the bottom going and absolutely zero standards. They promote cowboy coding to the detriment of their customers.

Will these be monthly, yearly, owned licenses? What about source code? I'm going to ask the same question I asked another developer : Code security for the modules that work with provisioning systems and payment systems, like OVH, Paypal etc. How are you reviewing the code, to make sure there are no obvious holes in it? Is there any roadmap for additional features? Any discounts for those purchasing multiple plugins/modules?

Yep, this is something critical. No billing system should be giving access to pending services. Makes no sense to me.

cpanel will always remove the /usr/bin/php part of the command. It does it automatically so don't worry about that part Make sure your chmod permissions are correct too, that error shows up when they're not And what Paul said, the hashbang MUST be added when using cPanel.

Tyson, I don't remember 100% - isn't there a feature / core-# that lets us set which email addresses receive auto responses, which don't? Or is that only the ban functionality? if that feature request doesn't exist, can you add it to your list? Some customers have their own helpdesks, and the emails just loop over and over and over. It doesn't look very professional when we can't control our own helpdesk and what it does.

I hope you understand where he's coming from. I hope the same thing he does, i'm sure we all do I don't want a faulty billing system, at the same time, there isn't a huge list of bugs. Some of them only need a few lines of code changed, while some others will take more time. I definitely hope it doesn't take more than 1-2 months to get through the final betas. Blesta isn't an operating system edit : I'm hoping Blesta does smaller beta releases, and doesn't try to fix every bug right away. There's this supposed new feature in beta 2, they should try to rush that out, and while people are digging into it, go back and fix all the quick bugs, release the bug fix beta, and so on. It should be a concurrent process. This way, if some people are affected by the small quick fixes, it takes the heat off blesta to quickly fix everything in beta each iteration. Some people might only be affected by the small bugs, so you take care of those, release, fix 1-2 big bugs, release, rinse and repeat

You really don't want a beta for production. I find the current beta to be fairly stable given the bug reports coming in, but this is just v1 of beta, I expect there to be bigger bugs as it's tested further.

+1!!

oh yes, a big +1 on this one

I'm heavy into customization and hit a lot of limits in 3.6. What changes were made to theming?

Yep, if you go to phpmyadmin, go to the table that has the support tickets, and sort by status, open tickets show up at the top, and you can then see the title of the ticket. I've done this before to temp fix this while testing. Nothing broke

can you post how this looks please? I haven't installed beta yet. Without seeing it, I'm wondering why a password reset link is using a new window or a popup. Why not ajax so it slides down the page, does what it needs to, and slides up when done?

I like this one. It's not something used often, but some customers do have a lot of services, and this would help a lot. More of a quality of life improvement.

How can we do this in 3.6? I just tried to look quickly and don't see how the subject of a service created email can be changed depending on the package ordered. That's why I'm +1'ing this

Yessir, I'll try to get this done soon, then get some opinions from other blesta customers here and see if we can come up with consensus. Other than that, how hard would it be to allow us to just fully customize that page itself?