Alk

I have checked out the new pay-pal checkout https://www.paypal.com/merchantapps/appcenter/acceptpayments/...  Having worked in the UK market, I can attest that the best way to save on PayPal commissions is to avoid using the PayPal checkout service.It is preferable to open a wise.com account which includes UK Bank account details, as a majority of people in the UK will pay.There are no commissions involved in the UK bank account. Secondly, PayPal failed to keep their promise of a lower 1.2% rate. Once I integrated PayPal checkout into WHMCS, there was not a single complaint Payments made in 3 months in which PayPal did not continue to charge the higher rate. In response to my inquiry, they clarified that in practice, the lower rate would be charged.
 

Thank you for your feedback Saturn, very interesting and much appreciated. I note that PayPal has in the last few weeks announced a fee hike for US customers. It is probably only a matter of time before they do the same for other markets also.
I have been considering swapping to Square.

Great. Thank you directing me to that.  Thank you again Jono.

Thank you Jono, I can also confirm that it is resolved with the fix that you have posted. The earlier screenshotted message from the client portal now appears correctly:

 
Will this fix now be making it into the CORE please?

Having applied the fix suggested and re-tested as before, I can confirm that your fix has resolved the errors for both the Support Tickets and the Knowledgebase. Brilliant - thank you so much Jono!

Having applied the fix suggested and re-tested as before, I can confirm that your fix has resolved the errors for both the Support Tickets and the Knowledgebase. Brilliant - thank you so much Jono!

This seems to happen on php7.4+.  To fix replace vendors/blesta/Parsedown/Parsedown.php line 130 from:
$CurrentBlock = null; To
$CurrentBlock = ['type' => '', 'element' => ''];  

To resolve, edit plugins/support_manager/views/default/css/styles.css and add:
.card .ticket-reply p { margin-bottom: 1rem; }  

Thanks for this topic.
For future reference for anyone else; when you add a quick link via the star icon, Blesta adds the links into the database table "staff_links". So if you need to edit them, you can do so in that table.
I had a problem whereby I had added some quick links, but subsequently changed the admin URL of Blesta and so the quick links were still using the old URLs. It was not possible to unstar existing quick links, as the linked pages were not recognised. Fortunately, it was an easy fix in the database - thanks Blesta! 

Hello i have the same Error when i open a Support Ticket in the Admin Area

yes right, i use PHP 7.4
i tested it now also with PHP 7.3. The message is also logged under 7.3 in my case.

On the logs i can see this notice, but i don´t know if this can have to do with this, but everytime i view a ticket,  this message is logged:
general.NOTICE: E_NOTICE: Trying to access array offset on value of type null {"code":8,"message":"Trying to access array offset on value of type null","file":"/vendors/blesta/parsedown/Parsedown.php","line":258}  

those URLs is probably a robot exploit crawling. they are many and they fetch for urls that are their database.
normally when url is access and no entry was find in blesta, the error is logged and 404 error page returned.

Thank you very much Paul, that makes sense. I'm sorry, I didn't think to search your dev site. The youtube video that I linked to may prove helpful in your research.
Thank you for looking into it, much appreciated.

Ah, thank you for clarifying Paul, that's not so bad.

Sadly, Demowolf.com has shutdown. You can read their notice on their website and they are no longer contactable (I have tried emailing).
The free videos have stopped working.
I'm just making you aware of the situation because they are listed in your marketplace. Additionally, there may be other Blesta users who, without warning, now have invalid videos.

It would be extremely helpful to have an email notification to the admin when there are any Blesta system issues, rather than relying on the system status widget in the staff portal. 
Not everyone checks the staff portal daily (there isn't necessarily a need, particularly if you are a small business and you use the support tickets via email) and, for example, the crons can get stuck and therefore it can go unnoticed that there is an issue. If you don't have a lot of business, you can't rely on the fact that you haven't heard from anyone in a while..
Also submitted to: https://requests.blesta.com/topic/system-issue-email-notifications

I have been using Blesta for many years (I've been storing up my feature requests for years too - sorry!) and I know that this topic comes up from time to time, however, I would like to give what I believe is a strong case as to why it should be allowed to delete clients.
Firstly, I realise that it is not possible to delete clients if they have an invoice or service attached and I believe that the reason for this is for accounting purposes in particular geographic locations (one of them being the UK it would seem). 
However, in the UK we also need to comply with Data Protection laws. This says that we must not retain personal data for longer than necessary. See here:
https://ico.org.uk/for-organisations/guide-to-data-protection/principle-5-retention/
According to the above page, we are allowed to retain the data if required for tax returns and this will not be considered to be retained for longer than necessary. So far so good...but according to my research, HMRC says that you only need to keep your business income records (including sales invoices) for 5 years after the submission of the tax return:
https://www.gov.uk/self-employed-records/how-long-to-keep-your-records
Therefore, my feeling is that UK businesses should be removing the client records after 5 years of them ceasing the relationship with the business, thereby complying with the data protection act that says that you must not retain personal data for longer than necessary. This is how I interpret the law and in my opinion this makes a much stronger argument for the necessity to be able to fully delete client records from Blesta.
Also submitted to: https://requests.blesta.com/topic/delete-client-for-data-protection-reasons (posted here for awareness)

@Paul I am grateful to see Blesta looking to adhere to GDPR: https://dev.blesta.com/browse/CORE-2463 Thank you. However, it is still important for Administrators to be able to delete old (redundant) client information, to comply with UK Data Protection Laws, which will still apply alongside GDPR. Therefore, it seems an opportune time to incorporate the necessary features at the same time as CORE-2463, as there is overlap. To that end, the way I see this implemented is as follows: A Company setting called "Client cleanup". In Client Cleanup setting; specify number of days to delete clients considered to be redundant. 0 = never, 1826 = 5 years. You have a granular setting to select the Client Groups that the client cleanup will effect. This allows clients to be protected from deletion, if required for a particular purpose (that hasn't been considered).  The client cleanup will be an automated task, run once a day. The client cleanup will work on clients with the following conditions met: 1. Marked as inactive in Blesta (which the admin does manually), 2. Has no active services, 3. Their last invoice was closed X days ago (as per number of days set in Client cleanup setting), 4. In client group(s) X (as per client groups set in client cleanup setting). For example, this is how I see it operating:  You enable client cleanup by setting the company setting with the number of days that you want to cleanup redundant clients. eg. I set 1826 = 5 years (Blesta would ship with this setting disabled by default by having it set to 0). You then choose the "Default" client group and this will mean that the client cleanup will look for clients in the Default client group -> for any that have been marked as inactive -> have no active services -> their last invoice was closed 1826 days ago.   It is debatable as to whether there is the requirement for the client to first be manually marked by the Admin as inactive. It doesn't matter either way, but could be a useful safeguard - comments on this?   This comment is duplicated at: https://requests.blesta.com/topic/delete-client-for-data-protection-reasons (posted here for awareness)

Encrypting a large amount of data on the fly with PHP is not feasible as it's incredibly slow. However, it might be possible to use openssl on the linux system to perform the encryption, prior to securely transferring it to a remote location. I found this article that describes that https://blog.cavebeat.org/2016/02/encrypted-backups-with-secure-mysqldump/

Hello,
There is a simple fix that I have added to Support Manager Pro in my latest update 
Its because the CSS Position: fixed, has to be changed into Position: absolute
The problem is the position of the box that will Drop to the end of the page but will always be visible in all browsers
Hope that helps
 

I would greatly value the ability to search the content of tickets.
You see, I can't quite believe that no one has suggested this yet for Blesta or WHMCS...but I want to search the content of tickets and I can't. I've taken a look at WHMCS and you can't do it with WHMCS either. Yet, it is a pretty standard feature of helpdesk software (of which I have used many). Customers never subject title their emails correctly (if at all!) and often talk about multiple issues under one ticket (which often has a vague subject line which doesn't cover it). Therefore, the need to search the messages of tickets is a must in my eyes and if it were achievable, would be a plus point for Blesta.
It is possible that this hasn't been developed already because of the strain? to search ticket content, but if other software can achieve it...surely Blesta can too?
Also submitted to: https://requests.blesta.com/topic/search-content-of-tickets (posted here for awareness)

I would greatly value the ability to search the content of tickets.
You see, I can't quite believe that no one has suggested this yet for Blesta or WHMCS...but I want to search the content of tickets and I can't. I've taken a look at WHMCS and you can't do it with WHMCS either. Yet, it is a pretty standard feature of helpdesk software (of which I have used many). Customers never subject title their emails correctly (if at all!) and often talk about multiple issues under one ticket (which often has a vague subject line which doesn't cover it). Therefore, the need to search the messages of tickets is a must in my eyes and if it were achievable, would be a plus point for Blesta.
It is possible that this hasn't been developed already because of the strain? to search ticket content, but if other software can achieve it...surely Blesta can too?
Also submitted to: https://requests.blesta.com/topic/search-content-of-tickets (posted here for awareness)

I have been using Blesta for many years (I've been storing up my feature requests for years too - sorry!) and I know that this topic comes up from time to time, however, I would like to give what I believe is a strong case as to why it should be allowed to delete clients.
Firstly, I realise that it is not possible to delete clients if they have an invoice or service attached and I believe that the reason for this is for accounting purposes in particular geographic locations (one of them being the UK it would seem). 
However, in the UK we also need to comply with Data Protection laws. This says that we must not retain personal data for longer than necessary. See here:
https://ico.org.uk/for-organisations/guide-to-data-protection/principle-5-retention/
According to the above page, we are allowed to retain the data if required for tax returns and this will not be considered to be retained for longer than necessary. So far so good...but according to my research, HMRC says that you only need to keep your business income records (including sales invoices) for 5 years after the submission of the tax return:
https://www.gov.uk/self-employed-records/how-long-to-keep-your-records
Therefore, my feeling is that UK businesses should be removing the client records after 5 years of them ceasing the relationship with the business, thereby complying with the data protection act that says that you must not retain personal data for longer than necessary. This is how I interpret the law and in my opinion this makes a much stronger argument for the necessity to be able to fully delete client records from Blesta.
Also submitted to: https://requests.blesta.com/topic/delete-client-for-data-protection-reasons (posted here for awareness)

We are in a crunch to finish 3.5, and then we are focusing on the mass mailer. There has been overwhelming requests for it. Expect an initial release on the forums or on the marketplace after 3.5.