Daniel B Posted October 26, 2013 Report Share Posted October 26, 2013 I posted a thread earlier today and Tyson mentioned it would probalby make a good feature request poll...so here it is . Hopefully I'm not the only person around that likes to use my ticket system to store pertinent information related to my business, uptime monitors, corporate account information, paypal payment emails, etc...all sorts of stuff that I don't want to send "Thanks, we've received your email" replies to every time an email comes in. Right now, there is no way to do this...every email that comes into the system gets an autoresponse sent. Having the ability to toggle this option on/off per department would be nice in my opinion. ---------- Also, while I'm at it...separate templates for the autoresponders would be nice as well . Quote Link to comment Share on other sites More sharing options...
Timothy Posted October 26, 2013 Report Share Posted October 26, 2013 +1 on both. Thank you for making this. Daniel B 1 Quote Link to comment Share on other sites More sharing options...
MemoryX2 Posted October 27, 2013 Report Share Posted October 27, 2013 Great idea! Quote Link to comment Share on other sites More sharing options...
Daniel B Posted August 26, 2014 Author Report Share Posted August 26, 2014 never got a dev response on this suggestion, so figured I'd throw a bump out there as I would still really like to have the option to disable auto-replies. Quote Link to comment Share on other sites More sharing options...
Blesta Addons Posted August 26, 2014 Report Share Posted August 26, 2014 i think the dev now will not reponse to any new/imporouvement feature ,m they are bussy with the v3.3 and it¡s task , i beleieve they will make attention to this and other requests for upcoming release . Quote Link to comment Share on other sites More sharing options...
Daniel B Posted August 26, 2014 Author Report Share Posted August 26, 2014 i think the dev now will not reponse to any new/imporouvement feature ,m they are bussy with the v3.3 and it¡s task , i beleieve they will make attention to this and other requests for upcoming release . most certainly, I just came across it while looking through some old posts and realized it never got any big traction and that was almost a year ago So figured I might as well bump it to see what newer Blesta users think and get more support Quote Link to comment Share on other sites More sharing options...
Paul Posted August 26, 2014 Report Share Posted August 26, 2014 For ticket auto-replies, do you mean the initial ticket received email? You can currently set an auto-close ticket response per department, but not the initial auto reply. One thing we're planning is CORE-1358 which allows for custom email templates to be created. It may be possible then, after that, or in conjunction with that, to allow the selection of different templates in different areas of Blesta.. including auto-replies and separate templates per department. So, this suggestion may fit well with that task, and be dependent on it. domaingood, Michael and Daniel B 3 Quote Link to comment Share on other sites More sharing options...
Daniel B Posted August 26, 2014 Author Report Share Posted August 26, 2014 the initial auto reply is the one I'm talking about. Sometimes I like to have emails setup in my system (I'd love to be able to put my "personal" work email in the support module, as well as the email I use for accounts (paypal, etc)...but both of those would require no initial auto reply...the latter in order to prevent autoreply loops (Hi paypal, I got your ticket. Hi Daniel I got your ticket. Hi paypal, I got your ticket, ... ) Quote Link to comment Share on other sites More sharing options...
Squidix Web Hosting Posted November 3, 2015 Report Share Posted November 3, 2015 +1 Our monitoring systems send out 10-20 emails a day that need to be addressed or at least checked on by a tech. Forwarding to multiple people is not feasible for keeping track of what has been dealt with and what has not. In addition adding a management related dept would be handy. Seems like this should be a very simple fix. Flag on each dept, check the flag before autoresponding. And as usual I should point out that WHMCS does have this, so this is not a novel idea. Quote Link to comment Share on other sites More sharing options...
Paul Posted November 3, 2015 Report Share Posted November 3, 2015 Please see CORE-1873 Quote Link to comment Share on other sites More sharing options...
evolvewh Posted November 3, 2015 Report Share Posted November 3, 2015 Please see CORE-1873 Would it be better to do this on a 'per ticket basis' rather than by department? Quote Link to comment Share on other sites More sharing options...
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