jobplease

No date yet. The details are a couple tasks need to be done and that necessitates redesigns to make them happen. When that's done, it's beta time.

no, two email accounts at the same time.

no, two email accounts at the same time.

Just wondering if there is any dates or details of the next release thanks.

Just wondering if there is any dates or details of the next release thanks.

Just wondering if there is any dates or details of the next release thanks.

Hello jobplease,
 
I have tested and it dosent send any sttachment if you send a ticket to a client. The client has to login to see the attachment. I will try to implement the feature to send the attachment to a client wen Blesta 4.0 release to update the Support Manager Pro with the latest fixes from Blesta Support Manager Core.
 
Regardss,
PV

UPDATED 09-05-2018
- Add an extra option on Suport Manager Pro in Plugin manager to showw All Companies Tickets. By default only shows the selected Companie Ticket, you can change it now to show all. Thanks to WebhostingNZ.com (not testes 100% because we dont have MultiCompany to test it  )
- Optimised code. Removed some CSS and Javascript that was duplicated has latest Blesta alredy include in CORE
- Some minor changes in Ticket Replay on Admin side to better display Notes, Replies, Logs
 
UPDATED 15-03-2018
- Merged all Support Manager 2.12.0 Core compatible with latest PHP 7.0/7.1
- Fixed all issues found by blestares ( ) using on PHP 7.0 / 7.1
Note: Have to clean more code but is almost 95% clean now  mostly change array into [ ] and " " into ' '
I have made alot of testing, but maybe I have miss something. If you found any bugs please tell me to start adding new features
 
 
New Screen SHots 2016  (I will update the screen shots late this weekend to 2018 ones  )
 

 

 

 
 

 

 
 

 
 
 

 
Added: GitHub repository to check, help, and download: https://github.com/qlpqlp/Blesta  (have to update to 2018 code)
 
BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!!
BEFORE ANY INSTALATION OR UPGRADE
BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!!
How to Install (Only for Support Manager Pro and Blesta 4.2.2 or Above)?
If you want all functionality of the "Support Manager Pro" and atthe same time have "Support Manager" original, just do:
1º- Download the full Suport Manager Pro Plugin here -> Download Support Manager Pro Plugin (updated 15-03-2018) 
2º- Uncompress, and upload the folder "support_managerpro" to blesta /plugins/ directory.
3º- Go to Blesta Admin, and click on Setings->Company->Plugins->Available and it will list the "Support Manager Pro" plugin, just Click on "INSTALL"   4º- Now you will see on new menu item called "Support Pro". Now you have to configure everything like the original Support Manager.  
====================================================================================================
BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!!
BEFORE ANY INSTALATION OR UPGRADE
BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!!
====================================================================================================
How to Upgrade (Only for Support Manager Pro and Blesta 4.2.2 or Above)?
If you want all functionality of the "Support Manager Pro" and atthe same time have "Support Manager" original, just do:
1º- Download the full Suport Manager Pro Plugin here -> Download Support Manager Pro Plugin (updated 15-03-2018)
2º- Uncompress, and upload the folder "support_managerpro" to blesta /plugins/ directory.
3º- Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Support Manager Pro" plugin, just Click on "UPGRADE"  
====================================================================================================
 
27-02-2014: A special thanks to CubicWebs for helping in the css marktup
13-03-2014: A special thanks to @cloudrck for helping in detecting a bug 
15-03-2018: A special thanks to @velaware for helping in detecting a bug 


Any bugs or sugestions, tell us.

We hope you like it


Regards,
PV

the bug is related to function getNextInvoiceVars()  n this code
elseif ($vars['status'] == "proforma" || (($new || (isset($vars['prev_status']) && in_array($vars['prev_status'], array("void", "draft")))) && $client_settings['inv_type'] == "proforma")) {    $vars['status'] = "proforma";    $inv_format = $client_settings['inv_proforma_format'];    $inv_start = $client_settings['inv_proforma_start'];   } the function return back the status to proforma and remove the void status .

Pending invoices are not created automatically, so for these you would have had to manually create the invoice and select a future bill date.
 
If pending invoices are included in the total, I'll create a task so we can address this in a future release.

Settings > Company > Emails:
 
- Staff Ticket Updated
- Staff Ticket Updated (Mobile)
 
Here's the default Staff Ticket Updated HTML
 
 
Here's the default Staff Ticket Updated TEXT
 
 
 
Here's the default Staff Ticket Updated (Mobile) HTML
 
 
Here's the default Staff Ticket Updated (Mobile) TEXT
 

hi there,
 
I have clients who are marked Inactive, and invoices are still being sent out. After a few months. Any clues whats happening here thanks..

Please avoid responding in threads created by me - help others with your time. I do not find you to be a professional individual.

This fantastic news. Looking forward to 4.1.

Still working wonderfully in Blesta 3.61. A must have

what module my opennebula module? and what do you mean captcha I only have currently recaptcha enabled in blesta?
and my custom fraudrecord native fraud module enabled.

More Beta, we want more beta, free coffee made in Australia.. go go go..

See my reply in your other thread.

More Beta, we want more beta, free coffee made in Australia.. go go go..

I want beta too. I need to encase myself in a time bubble whereby everything outside the time bubble goes at a slower pace.

Beta soon. Many tasks. Much fun.

Something necessarily must have changed in order for it to stop working. Interesting.
 
What I would try is this:
Make sure you're running the latest version of Blesta 3.6.1 Re-upload the plugins/support_manager files, and make sure there is not a pending upgrade for the plugin under Settings > Company > Plugins Set up the forwarder for piping to be like the following:  
Make sure the path to PHP and the path to pipe.php is correct. There should be nothing after pipe.php. Double check that it is chmod +x (executable).
 
EDIT: Also, make sure you have the mailparse pecl extension installed.
 
If that doesn't work, then the next step would be to try to manually pipe a test email in via SSH to determine if it's an error with Blesta or an issue with the mail server not sending it to STDIN.

You folk make it look easy. Thanks for the info.

Try to customize the order view .
Plugins/order/view/ then go to the selected template and add you custom code .

Thank you very much - found it based on your instructions.