turner2f

Funny.
I submitted a ticket just like this in November last year.
https://www.blesta.com/forums/index.php?/topic/10737-reply-support-tickets-to-a-sub-account-email-get-sent-to-the-primarys-email-too/&do=findComment&comment=56848
 

Funny.
I submitted a ticket just like this in November last year.
https://www.blesta.com/forums/index.php?/topic/10737-reply-support-tickets-to-a-sub-account-email-get-sent-to-the-primarys-email-too/&do=findComment&comment=56848
 

How to create your own Email Template within CKEditor

I successfully created my own custom newsletter-style template, with its own graphical header within CKEditor

This is for those of you wanting to know how to create your own custom HTML template when you go to  "Account Actions" - - > "Email Client" - - > from within your Admin panel
=========================
Within the CKEditor folder open up the Default JS file found at...
 
/vendors/ckeditor/plugins/templates/templates/default.js
 
( as of september 17, 2020 in Blesta 4.11.2 this no longer the path. See the new path at . . . https://www.blesta.com/forums/index.php?/topic/10716-how-to-create-your-own-email-template-within-ckeditor/&do=findComment&comment=67645 ) ================
 
Make certain to place every HTML tag and every line of text between two (2) commas ,  along with a plus-sign at the end of each of the ending-commas.
FYI - The plus-sign should NOT come after the VERY LAST HTML tag.
=========================

CODE EXAMPLE:
                        '<span style="font-size:18px">'+
                        '<strong>'+
                        '<span style="color:#003366">'+
                        '<span style="font-family:Arial,Helvetica,sans-serif">'+
                        'Here is some sample text'+
                        '</span>'+
                        '</span>'+
                        '</strong>'+
                        '</span>'
 
========================
ONLINE EXAMPLE:
https://github.com/ckeditor/ckeditor-dev/blob/master/plugins/templates/templates/default.js
=========================
 
If you do not see any changes from within the front-end  WYSIWYG for CKEditor , try clearing your browser's cache.
 
Please  " Vote this Up "  if you like it.
 
 

How to create your own Email Template within CKEditor

I successfully created my own custom newsletter-style template, with its own graphical header within CKEditor

This is for those of you wanting to know how to create your own custom HTML template when you go to  "Account Actions" - - > "Email Client" - - > from within your Admin panel
=========================
Within the CKEditor folder open up the Default JS file found at...
 
/vendors/ckeditor/plugins/templates/templates/default.js
 
( as of september 17, 2020 in Blesta 4.11.2 this no longer the path. See the new path at . . . https://www.blesta.com/forums/index.php?/topic/10716-how-to-create-your-own-email-template-within-ckeditor/&do=findComment&comment=67645 ) ================
 
Make certain to place every HTML tag and every line of text between two (2) commas ,  along with a plus-sign at the end of each of the ending-commas.
FYI - The plus-sign should NOT come after the VERY LAST HTML tag.
=========================

CODE EXAMPLE:
                        '<span style="font-size:18px">'+
                        '<strong>'+
                        '<span style="color:#003366">'+
                        '<span style="font-family:Arial,Helvetica,sans-serif">'+
                        'Here is some sample text'+
                        '</span>'+
                        '</span>'+
                        '</strong>'+
                        '</span>'
 
========================
ONLINE EXAMPLE:
https://github.com/ckeditor/ckeditor-dev/blob/master/plugins/templates/templates/default.js
=========================
 
If you do not see any changes from within the front-end  WYSIWYG for CKEditor , try clearing your browser's cache.
 
Please  " Vote this Up "  if you like it.
 
 

Ill have to set this as a widget in test environment, i would assume because ?whole_widget=true isnt a valid condition in the controller so having this in the uri isnt actually doing anything, i would have to look but im sure this has to do with its display. Ive not worked with widgets but i should have time by the weekend to check this task and research

@gosuhost
CONCERNING HOW TO ADD A WIDGET TO THE CLIENT DASHBOARD PAGE...

I used a technique that I wrote last year concerning a different plugin found at...
https://www.blesta.com/forums/index.php?/topic/8092-how-to-add-the-quotes-widget-to-the-client-dashboard/

==================================


1) - Open up     /app/client_controller.php
 
 
2) - And then look for the following code, and add what is hi-lited in red....
What is in lite grey is optional.
 
 
       $widgets = [];
        $widget_location = null;
        switch ($this->controller) {
            case 'client_main':
                $widget_location = 'widget_client_home';
                // Set the default widgets to appear

                $widgets = [
                    'client_invoices'=>['uri'=>$this->base_uri . 'invoices/?whole_widget=true'],
                    'client_services'=>['uri'=>$this->base_uri . 'services/?whole_widget=true'],
                    'client_transactions'=>['uri'=>$this->base_uri . 'transactions/?whole_widget=true'],
                    'client_quotes'=>['uri'=>$this->base_uri . "plugin/quotes/client_main/index/?whole_widget=true"],
                    'client_emails'=>['uri'=>$this->base_uri . "plugin/client_emails/client_main/index/?whole_widget=true"],
                //'client_tickets'=>['uri'=>$this->base_uri . 'plugin/support_manager/client_tickets/?whole_widget=true'] //DE-Activated since we are using  the  Support Manger Addon plugin.
    
               // Additional note : as of October 2017 we are using "Support Manager PRO".
               //So we also had to DE-activate the   " Support Manager Add-On " plugin to get rid of the EXTRA " Tickets " box that was on the client
               //dashboard. IF we ever stop using the PRO version, we will need to RE-activate the  " Support Manager Add-On " plugin.
                    
                ];
               break;
        }

Thanks very much @gosuhost
 
For clarity on what GoSuhost posted....
Here is how you add the "Mail Log" to your dropdown menu...
 
==================

1) - Open up   /app/views/client/bootstrap/structure.pdt
 
2) - And then look for the following code, and add what is hi-lited in red....
 
<ul class="nav navbar-nav navbar-right">
                                <?php
                                if ($this->Html->ifSet($logged_in)) {
                                ?>
                                <li class="dropdown">
                                    <a href="#" class="dropdown-toggle" data-toggle="dropdown">
                                        <?php $this->Html->_($contact->first_name);?> <?php $this->Html->_($contact->last_name);?>
                                        <b class="caret"></b>
                                    </a>
                                    <ul class="dropdown-menu">
                                        <li><a href="<?php echo $this->Html->safe($this->client_uri . "main/edit/");?>"><i class="fa fa-edit fa-fw"></i> <?php $this->_("AppController.client_structure.text_update_account");?></a></li>
                                        <?php
                                        if ($this->Html->ifSet($portal_installed, false)) {
                                        ?>
                                        
                                        
                                        <!--This adds a SAFE URL link to the Client Emails page. Otherwise you will have 404 Errors.-->
                                        <li><a href="<?php echo $this->Html->safe($this->client_uri . "plugin/client_emails/client_main/index/");?>"><i class="fa fa-envelope fa-fw"></i>  See E-Mail History</a></li>
                                        
                                        
                                        <li><a href="<?php echo $this->Html->safe(WEBDIR);?>"><i class="fa fa-circle-o fa-fw"></i> <?php $this->_("AppController.client_structure.text_return_to_portal");?></a></li>
                                        <?php
                                        }
                                        ?>
                                        <li class="divider"></li>
                                        <li><a href="<?php echo $this->Html->safe($this->client_uri . "logout/");?>"><i class="fa fa-sign-out fa-fw"></i> <?php $this->_("AppController.client_structure.text_logout");?></a></li>
                                    </ul>
                                </li>

I did that yesterday, and it did not work.
Today, I did it.
Now it works.
Go figure.

==============
Thanks for the assist.
 
 

Thanks.

STEP 1 - Go to  Admin --> Support --> Departments --> Edit --> Piping configuration    text field
 
There is a sample line of code that is generated ...
/usr/bin/php /home/username/support.mywebsitename.com/sub_folder/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/1/ Use   /usr/local/bin/php    instead of   /usr/bin/php
 


STEP 2 - Open up C-Panel and go to  "Global Email Filter"
 
1) - Give it a title
2) - Use " to " and " contains " from the dropdown menu
3) - Insert your email address ( the one you are using for the "Departments" within Blesta )
4) - Go to " Actions " and choose " Pipe to a Program "
5) - Use the following sample path ( modify as needed per your Blesta installation location )
/usr/local/bin/php /home/username/support.mywebsitename.com/sub_folder/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/1/ 6) - Open up your FTP program, go to " /plugins/support_manger " and give the " pipe.php " file  a permission of 755
7) - All done !
 
===========================
Now the emails from generic email providers ( yahoo, gmail, hotmail, aol ) get piped into my support ticket system. 
 
===========================
 
STEP 3 - ADDITIONALLY, you can setup the "Mobile Emails" within Blesta and C-Panel, so that the tickets will get sent as "Text Alerts" to your phone.
See Mobile Ticket ( SMS Text Alert ) setup instructions at..
==========================
 
Hope This Helps.

Thanks to Mike @Licensecart I was finally able to reduce the File Size of my PDF Invoices.

And wanted to post it here for anyone else that could use it.
=========================
He said...
 
Worked perfectly when I changed the font from a " custom " one I installed to helvetica.
Instead of my invoices being a whopping 1.4 MB
They are now only 453 KB !!
==========================
Thanks again, Mike. 

Are "Added Contacts" Sent a "Welcome Email" ?
If not, do I need to make a request for it ?

Sent request.
https://requests.blesta.com/topic/send-welcome-email-to-added-contacts
https://requests.blesta.com/topic/added-contacts-need-a-welcome-email
 
FYI -
Seems someone else sent the same kind of request a month ago.
Is this function going to be "planned" ?
 

There is no detailed, itemized description that shows the customer  what  they paid for.

Currently when the customer receives a "PAID" notification email they are NOT shown what they paid for.

They have to go through the process of logging into their account in order to get an itemized paid receipt.
And in some case if they do not remember their password, they now have to go through an additional process of a password reset.

===========

Other "Billing" notifications to the customer have an itemized PDF invoice attached to it, whereas this same feature is  NOT executed when the customer gets a "PAID" email notification.

===========

1) - An " Itemized PAID Receipt" should be attached to the customer's "Paid Notification" Email.


2) - OR... the customer's "Paid Notification Email" needs to display an itemized detail of what they just paid for within the email message.

Already did for some of them.
Although, I do not have time to post a separate request for each and everyone of them as previously requested.
==========
Hopefully Blesta will see this post and take the personal initiative to put it on their own "To-Do" list.

4.1 is likely to consist largely of us mopping up a bunch of little tiny things, fixes/tweaks/improvements that have been on hold while we finished 4.0. We want to get 4.1 out fairly quickly, while also working on some more advanced features (domains) in the background. However, domains are not going to hold up any releases.

Ha ha.
I meant Final Version of 4

STEP 1 - Go to  Admin --> Support --> Departments --> Edit --> Piping configuration    text field
 
There is a sample line of code that is generated ...
/usr/bin/php /home/username/support.mywebsitename.com/sub_folder/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/1/ Use   /usr/local/bin/php    instead of   /usr/bin/php
 


STEP 2 - Open up C-Panel and go to  "Global Email Filter"
 
1) - Give it a title
2) - Use " to " and " contains " from the dropdown menu
3) - Insert your email address ( the one you are using for the "Departments" within Blesta )
4) - Go to " Actions " and choose " Pipe to a Program "
5) - Use the following sample path ( modify as needed per your Blesta installation location )
/usr/local/bin/php /home/username/support.mywebsitename.com/sub_folder/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/1/ 6) - Open up your FTP program, go to " /plugins/support_manger " and give the " pipe.php " file  a permission of 755
7) - All done !
 
===========================
Now the emails from generic email providers ( yahoo, gmail, hotmail, aol ) get piped into my support ticket system. 
 
===========================
 
STEP 3 - ADDITIONALLY, you can setup the "Mobile Emails" within Blesta and C-Panel, so that the tickets will get sent as "Text Alerts" to your phone.
See Mobile Ticket ( SMS Text Alert ) setup instructions at..
==========================
 
Hope This Helps.

as menstioned before ... add is not possible with the actual blesta mysql schema .
 
you can vote here .
http://www.blesta.com/forums/index.php?/topic/4968-navigation-links-refactor/

You could, but honestly most people will want to keep it on. You can always unapply payments to edit an invoice, and then re-apply after you edit the invoice. In the other thread, you wanted to re-send an invoice. You can manually resend without editing it.
Merchant gateways charge specific invoices, so had that been an Authorize.net charge, you would not have had that issue.

I want to add desktop notifications to the ticket system, and re-organize it a bit so you can more easily see tickets assigned to you. This might be preferable to email notifications of unanswered tickets.. improving the UI, and possibly doing something with desktop notifications.

Hello -
I am using the Support Portal plugin and have a quick question, is there something to enable administration notifications that a ticket had been sitting for X amount of days? Something that sends an email reminder to the Staff person it is assigned to in order to remind them they have a ticket in their queue? I have an employee who constantly forgets to reply to tickets after assigning them to himself and they often go unnoticed by others, would be nice if I could set it to "nag" if 24 hours has passed or something.
Thanks in advance.

Will there be a way for us to send an " Account Registration Email  " ?
This would be for those times when we need to setup the account manually in the middle of the night, and do not yet want to send a "Welcome Registration" email until daylight hours.
Is this possible or already built-in ?

Concerning #1

We just went ahead and commented out the PHPMyAdmin code...
<!-- <div class="martop10"> <form method="post" action="<?php echo $this->Html->safe(sprintf('https://%s:2083/login/', $server->meta->host_name)); ?>" target="_blank"> <input type="hidden" name="user" value="<?php $this->Html->_($fields->cpanel_username); ?>"> <input type="hidden" name="pass" value="<?php $this->Html->_($fields->cpanel_password); ?>"> <input type="hidden" name="goto_uri" value="/frontend/x3/sql/PhpMyAdmin.html"> <button class="btn btn-default btn-block" type="submit"><i class="fa fa-sign-in"></i> phpMyAdmin</button> </form> </div> -->  
Concerning #2

We got the Default WebMail login page to show up with the following modification ...
<!--<input type="hidden" name="user" value="<?php $this->Html->_($fields->cpanel_username); ?>">--> <!--<input type="hidden" name="pass" value="<?php $this->Html->_($fields->cpanel_password); ?>">--> <button class="btn btn-default btn-block" type="submit"><i class="fa fa-sign-in"></i> Webmail</button>  

You can be notified of payments received. My info > Notices or Settings > System > Staff > Staff Groups and tick the notices boxes.