evolvewh

The services were placed in In Review status.
 
Marking an order as Fraud will:
Set the order to Fraud status Set the client to Fraud status Set the service to In Review status Void the associated invoice Only setting the order to 'canceled' will cause the service to be canceled as well.

As Licensecart mentioned, the Payment Received email template is a receipt of payment, but does not include any invoice(s) as attachments, if any were paid with it, partially or otherwise.
 
The only reason I can think that the amount applied appeared as twice the value you entered is if you had paid it twice. For example, perhaps as you were recording a payment, that invoice was paid via cron from a loose $100 credit, or the client happened to make a payment at the same time for the same amount you were recording. In any case, it's best to look at the Transactions table to see where the payment originated.

I don't think they are added to payment received emails.
They do on invoice created and reminders in 3.6.0: https://dev.blesta.com/browse/CORE-1724

I am using v3.5.3 and I just realised that when I manually record a payment it sends an email to the customer without attaching the paid invoice(s). Why does this happen? Is there any way to change this behaviour? I checked the email template for "Payment Received (Manual Entry)" and yes the "Include Any Attachments" option was checked. I need to know if this is normal operation that others have experienced or is this a fault with my setup?
 
I have another weird issue, not sure if it will happen a second time but I recorded a payment and on the invoice it showed the amount applied as twice the value I entered along with a balance that was negative. So for example say the customer had an unpaid invoice owing $100, I record $100 payment, pdf invoice shows amount applied = $200 and balance = -$100. So I unapplied the payment and ended up with a loose credit of $100 and Due $100, 5 mins later cron ran and applied the loose credits and all of a sudden the pdf invoice is correct.

Just wanted to publicly thank Michael @Licensecart.  He's helped me out a LOT and I was finally able to switch to Blesta today.  This guy has bent over backwards to help me get setup.
 
DL

it's will help you for your blesta email be not assimillated as spam or a spammer simulate being you, if you have some DNS TXT records like:
1/ A TXT DNS RECORD to definite allowed sender, so you will list your server IP(s):"v=spf1 ip4:85.214.93.191 ip4:85.214.149.150 -all" 2/ A TXT DNS RECORD FOR DKIM
 
 
Other, regarding your permission level on the pipe file, there should not have relation as said Paul, but your mail box (mail server) is on the same server as your Blesta install?  If not it's explain you needed 777 level, but using piping is only when all is on same server.
 
if you are well on same sever, if you needed 777 for that work, it's could mean you user/group didn't own any right on the piping file and that really bad to solve it by giving full right to anybody

That's something you need to work on where it's coming from and prevent it. On Interworx you can ban the email address as spam, not sure how you do that on cPanel. But it's not Blesta and your pipe.php has to be 777 else it won't work. Blesta can't be liable for a spammer

I was talking to him about a tooltip on the ticket ID with the client name if it's known

Being able to make an invoice exempt for auto-debit is our preferred way to go. Not sure a task has been created for that, but it should solve this issue. 

If the ticket is emailed in, there may not be a client. We can display the email address that created the ticket instead, though, like the last reply currently does.

Yes, or by creating another account for that client for the purposes of manual invoices that should not be auto debited.
 
I would like to add a method by which a specific invoice can be made exempt for auto debit. This option could be selected during invoice creation or edit and would prevent auto debit from running against it. If this sounds good, please start a feature request thread so we can get some feedback from the community and plan the feature.

It would be nice to have the client listed for each ticket.  Possibly between priority and department.  It can get a bit confusing if a lot of tickets are open and this would make it easier to glance at them vs. opening each up one by one.

I thought I saw it in components/modules/logicboxes/logicboxes.php
 
    public function renewService($package, $service, $parent_package=null, $parent_service=null) {
        $row = $this->getModuleRow($package->module_row);
        $api = $this->getApi($row->meta->reseller_id, $row->meta->key, $row->meta->sandbox == "true");
        
        // Renew domain
        if ($package->meta->type == "domain") {
            $fields = $this->serviceFieldsToObject($service->fields);
            
            $response = $domains->details(array('order-id' => $fields->{'order-id'}, 'options' => array("OrderDetails")));
            $this->processResponse($api, $response);
            $order = $response->response();
            
            $vars = array(
                'years' => 1,
                'order-id' => $fields->{'order-id'},
                'exp-date' => $order->endtime,
                'invoice-option' => "NoInvoice"
            );
            
            foreach ($package->pricing as $pricing) {
                if ($pricing->id == $service->pricing_id) {
                    $vars['years'] = $pricing->term;
                    break;
                }
            }
            
            // Only process renewal if adding years today will add time to the expiry date
            if (strtotime("+" . $vars['years'] . " years") > $order->endtime) {
                $api->loadCommand("logicboxes_domains");
                $domains = new LogicboxesDomains($api);
                $response = $domains->renew($vars);
                $this->processResponse($api, $response);
            }
        }

Just wanted to publicly thank Michael @Licensecart.  He's helped me out a LOT and I was finally able to switch to Blesta today.  This guy has bent over backwards to help me get setup.
 
DL

Just wanted to publicly thank Michael @Licensecart.  He's helped me out a LOT and I was finally able to switch to Blesta today.  This guy has bent over backwards to help me get setup.
 
DL

Additional contacts of course can have their own email addresses, and the contact name can be the same. The benefit of using contacts is creating multiple billing contacts if multiple people want to receive invoice emails.
 
What you could do though, if you want people to be able to provide an "alternate email", is to create a custom client field. Settings > Company > Custom Client Fields. Using a custom field for this will allow you to enter it under "Additional Settings" when modifying the clients information, and clients can enter it during checkout, and update it on their own as well.

Hi,
 
Today I want to show my blesta integration, I feel that miss something. I want to hear your opinions, and feedback.
 
Sorry for my bad english, and have a good day.
 

 
 

 
 

Hi,
 
What's the best way to list only domains in Blesta?
 
What i want is separate the domains and the other services in the client area.
 
Thank you,
Carl

I'm LicensecartSales Skype must be playing up lol.
 
Edit this is the final code:
<?php Configure::set("stargate.map", array( 'module' => "logicboxes", 'module_row_key' => "username", 'module_row_meta' => array( (object)array('key' => "registrar", 'value' => "StarGate/UK2", 'serialized' => 0, 'encrypted' => 0), (object)array('key' => "reseller_id", 'value' => (object)array('module' => "resellerid"), 'serialized' => 0, 'encrypted' => 0), (object)array('key' => "key", 'value' => (object)array('module' => "apikey"), 'serialized' => 0, 'encrypted' => 1), (object)array('key' => "sandbox", 'value' => (object)array('module' => "testmode"), 'serialized' => 0, 'encrypted' => 0) ), 'package_meta' => array( (object)array('key' => "ns", 'value' => array(), 'serialized' => 1, 'encrypted' => 0), (object)array('key' => "tlds", 'value' => (object)array('package' => "tlds"), 'serialized' => 1, 'encrypted' => 0), (object)array('key' => "type", 'value' => "domain", 'serialized' => 0, 'encrypted' => 0) ), 'service_fields' => array( 'domain' => (object)array('key' => "domain-name", 'serialized' => 0, 'encrypted' => 0) ) )); ?>

Ahhh. I mis read it.  Trying it now.

Making progress!

Making progress!

Thanks for the reply.  I'll get Blesta installed again and check it out. 

I'm wondering if there is any sort of realistic ETA for the domain manager?  I'd like to get switched over after having owned a license for 14+ months now but that's a major feature I need.  I looked at the JIRA tracker but I didn't see anything mentioned there.
 
Thanks!

This makes life SO much easier since the module grabs all of the nameserver, whois, etc automatically.  Thank you.