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PauloV

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Posts posted by PauloV

  1. Functional Questions for Support Manager PRO Plugin

    in Support

    Posted

    9 hours ago, turner2f said:

    Concerning the 'Support Manager PRO" plugin...

    Hello @turner2f:)

     

    1- No, it dosent delet attachments from system. You have to manually delete. (I will add an option to delete on next release). To delete you have to go to your "Uploads Directory" then enter on you rcompany ID, for exemple "1/" and you will see the foleder called "support_managerpro_files" you can then delete the files.

    2- Do you have "Debug mode" on on blesta.php ? Configure::errorReporting(-1); if so disable, Configure::errorReporting(0);

    3- To edit the Fileds and/or options go to Settings->Plugins->Installed->Support Manager Pro->Manage-> (you will see a dield called "Custom fields"), and just add your options.

    To show the filed/options on a client ticket, just assign a service and update the ticket, then you can edit the Custom Fields.

    4- 
    - Realtime Open Tickets
    Re: It should show after you recive a ticket in "open" status

    - Highlight Selected Status Bar
    Re: Wen you select a "Status" it should hilight (change background color)

    - The Built in Auto Spam function ( how is it configured ) 
    Re: Just Move a Spam ticket to "Spam" status and the next ticket from that email adress will auto move to "Spam" status

    5- Its because the "Auto" save feature to quickly save the option witout manually "submit"

    6- Notes are private, only Admins/Staff can see them

    Regards,

    PV

  2. "Support Manager Pro" plugin gives a PHP Error

    in Support

    Posted

    On 12/11/2016 at 2:45 PM, Blesta Addons said:

    ok not sure , but try this simple fix

    open the file plugins/support_managerpro/support_managerpro_controller.php , the move the second line 

    
require_once dirname(__FILE__) . DS . "support_managerpro_kb_controller.php";

    to the line before the last 

    
?>

    so the last of the file should be like 

    
require_once dirname(__FILE__) . DS . "support_managerpro_kb_controller.php";
?>

     

     

     

     

    Hello :)

    Many thanks @Blesta Addons very stange lol :)

    I have added your fix alredy to Support Manager Pro. Later on I will update the first post :)

    Regards,

    PV

  3. "Support Manager Pro" plugin gives a PHP Error

    in Support

    Posted

    @turner2f

    Like @Licensecart says, the upgrade is only for people that alredy have "Support Manager Pro"  installed, if you never installed "Support Manager Pro" and you only use the default from Blesta "Support Manager", you cannot install the "upgrade":)

    You have to uninstall the Upgrade, remove all files, then if you dont need the Default Blesta "Support Manager" and you plano to only use my modification Support Manager Pro, unistall also the "Support Manager" from your Blesta, afther that, download the Full Support Manager Pro from my first post:

    1º- Download the full Suport Manager Pro Plugin here -> Download Support Manager Pro Plugin (updated 21-02-2016)

     

    2º- Uncompress, and upload the folder "support_managerpro" to blesta /plugins/ directory.
     
    3º- Go to Blesta Admin, and click on Setings->Company->Plugins->Available and it will list the "Support Manager Pro" plugin, just Click on "INSTALL"
     
    4º- Now you will see on new menu item called "Support Pro". Now you have to configure everything like the original Support Manager.

    Any problem just post it here  :blesta:

    P.S- Many thanks @Blesta Addons and @Licensecart ;)

    Regards,

    PV

  4. [Module] Internet.bs Domain Registrar Module - R/c 1.0.4

    in The Marketplace

    Posted

    On 07/11/2016 at 2:32 PM, Blesta Addons said:

    Congratulation Sir ... is a good news that anyone can hear .

     

    On 07/11/2016 at 2:43 PM, Licensecart said:

    Congrats @PauloV to yourself and your partner:)

     

    17 hours ago, Jonathon said:

    @PauloV Congrats - now you will just need to get the little one up to speed on coding right away to make up for lost time on plugin updates :)

    Wishing you all the best :)

     

    Many Tahnks :) @Blesta Addons, @Licensecart, @Jonathon :blesta:

    I will keep you all posted ;)

    Regards,

    PV

     

  5. [Module] Internet.bs Domain Registrar Module - R/c 1.0.4

    in The Marketplace

    Posted

    Hello Blestars :P

    @all Sorry for the late replay to all :( Very very buisy and now also a wanderfull news one month ago that I will be a father again :) so 51% dedicated to the family and 49% to my company and thats why Im not updating the foruns/plugins/extensions/modulues :(

     

     

    On 05/11/2016 at 0:50 AM, dweiruk said:

    Hi does this module still work

    @dweiruk Yes it still works :) 

     

    On 06/11/2016 at 2:07 AM, Blesta Addons said:

    Normally yes . And i think so .

    @Blesta Addons Thanks for the help ;)

     

    On 17/05/2016 at 1:13 PM, activa said:

    the cron update need a helper plugin . not possible with the modules now .

    @activa Yes, you are right :) A litle more time to organise here and the all will be updated :)

     

    On 16/05/2016 at 6:40 PM, Jonathon said:

    internet.bs feature request

    Cron to sync the expiry date of the domain with actual one in the registry.

    @Jonathon Sure, I will add it :) just need a litle feedback from @Paul @Tyson, @Cody from the new Domain managment to see how can I update all :)

     

  7. [Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.

    in Contribute

    Posted

    On 07/10/2016 at 7:23 AM, kemeris said:

    Great plugin, but I have one problem. There is no way to open new ticket for unregistered client, I get " The client selected for this ticket does not exist." error.

     

    Hello @kemeris:)

    Support Manager Pro and Support Manager Core, dosent support that function yet, but I will add it to the todo list on this next release :)

    Regards,

    PV

  13. mass mailer questions

    in Feature Requests

    Posted

    Hello,

    Just my 2 cents :P  (i still dont have time to test the latest Blesta eheh)

    Naja7host is right, it should have an option to limit by batch, because some servers limit emails by hour (we also limit for our custummers), , so if Blesta tries to send abovethe account is blocked and all outhers emails are rejected by the server for sending.

    I thinks its a litle adjustment to MassMail and only a few lines of code :blesta:

    Regards,
    PV

  14. [Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.

    in Contribute

    Posted

    On 24/09/2016 at 5:02 AM, jobplease said:

    I believe this is one the best third party plugins for Blesta. This plugin has all the features required for a working helpdesk system. Thank you. Oh, when this is updated for Blesta Version 4.0 I will be donating again. Keep up the good work.

    Thanks :)

    Next week I will initiate the mass update eheh :P

    Regards,

    PV

  16. [Plugin] Blesta Live Chat Rc 1.0.7 - 4ºrc

    in The Marketplace

    Posted

    On 17/09/2016 at 7:31 PM, durbz said:

    @PauloV

    I was wondering if you could chime in with some suggestions. I've recently installed this plugin on a fresh blesta installation, however encountering a few problems.

    We have blesta installed on subdomain.domain.com and the live chat link keeps disappearing from the navigation menu. We managed to keep the live chat link showing by editing live_chat_plugin.php and commenting out $blc_include = str_replace("{{base_web}}", WEBDIR.Configure::get("Route.admin")."/", $blc_include); and commenting $blc_include = str_replace("{{base_uri}}", "/".Configure::get("Route.admin")."/", $blc_include);

    However the link returns a 404 upon visiting  

    
https://subdomain.domain.com/plugins/live_chat/vendors/blc/index.php/site_admin/

    As you mentioned previously, this is likely due to the subdomain and relative paths. Could you let us know some fixes we can implement, or files we can check for incorrectly defined paths?

    Lastly, thanks for all your hard work on this plugin!

    Hello @durbz:)

    The problem is on relative and root paths, sometimes (I didnt figure this out 100%), my code dosent detect correctly because there is no Constant Path on Blesta to use in Plugins

    Beause of Blesta 4.0 I will revise all my Plugins/Extensions/Modules/Modifications and update them :)

    If you want, you can PM me the HTML Source Code without commenting the code, and send me to reply to you with the fix :)

    @timnboys The integration is better because you can see in realtime online Chats :) In the really near feature It will get/update all Blesta Admins and add them to Live Chat witout the needing to Login twice:)

    Regards,
    PV

  17. Error In Support Manager

    in Support

    Posted

    Hello naja7host and Tyson :)

    I always had problems since Blesta 3.0, wen importing emails in "PIPE", tickets wen error reporting is -1

    I have ignored this error for some time because I have tried to trace and I think the problem is on UTF8/ACII character conversion :)

    Regards,
    PV

  20. 4.0 Beta 1 Begins Thursday September 15th

    in The Lounge

    Posted

    Cool news :)

    I was very buisy this last months (not vacations, I dont understand the word vacations or hollydays in our buisness :P )

    Whell, like naja7host says, time to start upgrading every plugin/module/extension/mode made for Belesta :blesta: 

    Thanks Paul/Tyson/Cody/Jonathan for your hard work :)

    Sega "Dytona USA" racer game tribute:
    Blestars, Start Your (DEV Servers) Engines eheh :P

    Regards,
    PV

  22. [Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.

    in Contribute

    Posted

    On 26/08/2016 at 5:19 PM, Paul said:

    CORE-450 Custom fields with encryption option. This would be perfect for customers submitting server passwords or other sensitive information. Of course, this is planned for the official support manager.

    Not all data needs to be or should be encrypted. Remember, encrypted data cannot be searched, and there is some overhead with decrypting it. Also AES does not use public/private key pairs like RSA, so the same key is used to encrypt and decrypt. This means that if an attacker got access to your database *and* your files, they could decrypt the data anyway.

    In contrast, if you were using Blesta's batch processing for charging credit cards, the private RSA keys used to decrypt cards would be encrypted with AES using a passphrase that is not stored anywhere and has to be manually entered. This method could be done elsewhere, and might be a good idea for sensitive ticket information, but the data would not be decrypted automatically and staff would have to enter a passphrase unknown by Blesta before it could be decrypted.

    Cool custom fields on CORE :) I have alredy added Custom Fields to my Support Manager Pro mod, has you can see I use arrays to store fields and data on each ticket ,and on Admin/Manage we just set all fields, I was thinking on adding a more rich interface, but I will wait until CORE-450 to start from there eheh :P

    For the tickets encryption, I have made some benchmarks and its slow on a DB with more then 100k tickets(replies) :( even with cache/ssd/mysql optimised maybe I will add 2 options:

    Option 1- encrypt (per ticket) it only will encrupt/decrypt that ticket (it will add a flag on replies to tell what are encrypted and not)
    Option 2- encrypt all Custom Fields (per custom filed)

    About the key pass to encrypt/decrypt, its an excelent idea special for staff private notes :blesta:

     

  24. [Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.

    in Contribute

    Posted · Edited by PauloV
    my bad english typos :P

    On 22/08/2016 at 10:44 PM, AnthonyL said:

    Hi Paulo

    Does this module support not sending auto-replies by department? For example, department 1 sends no auto-reply, department 2 sends one?

    Currently this is a problem with the implementation of the default support module. It's not critical, but annoying enough that I have to look for alternatives. 

    If the module does not support this, how hard would it be to code it in? 

    @AnthonyL Sorry the late reply :( 
    For now it dosent support that functionality, buit its very easy to implement, let the new Blesta 4.0 Stable come out And I will add this in the next update ;)

     

    10 hours ago, cyandark said:

    I can migrate from the original Support Manager to this?

    @cyandark Hello :) 
    Sorry, still no migration functionality, but its easy, I didnt implement yet because there wasnt alot requests :P 
    I Will promisse to add a migration functionality betwin Support Manager Original and Support Manager Pro, also an option to Migrate all data to Core Support Manager (It will delete all data on the Support Manager that will be migrated to because of the ID's and CODE in Tickets to not mess everithing)

    @all 
    Im tinking to add on next update the encryption of all Ticket's messages because of sensitive data in case of an MySQL/MariaDB intrusion, what do you think? The problem is going to be the search functionality that will be a tiny slow to let the encrypt/decrypt function to run.

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